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    Desktop Support Technician ll - Akron, United States - Strategic Systems

    Strategic Systems
    Strategic Systems Akron, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Title: Desktop Support Technician ll

    Location: 76 S. Main St Akron OH 44308

    Duration: 3 Months contract to hire

    Shift timings:7:30am- 4:30pm M-F. No OT. No After-hours

    Pay rate: $25/hr on w2 without benefits.

    Job Description

    Is this position remote or in person? In-person ·

    What will the primary day-to-day responsibilities entail for this person? Creating and resolving Desktop issues For First Energy employees Onsite and Remote.

    Primary duties will include standard desktop/Laptop break/fix items


    • Receive user calls and offer remote or on-site support.


    • Troubleshoot system, office, hardware, and business applications


    • Management and installation of equipment in the meeting room (projector, laptop, and videoconference)


    • Monitor calls, incidents and requests using client provided ServiceNow tool What is the ·

    What are the TOP 2 required skills that candidates must have? ? Great Customer Service and communication skills, Desktop Support (Win10 and Office 365).

    Executive/C-Level support experience will be a plus ·

    What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?) 7:30am- 4:30pm M-F. No OT. No After-hours · Will there be OC (on call) or differentials? No On-call responsibilities ·

    How many overall years of experience should this person have? months of experience ·

    Do they need any specific certifications or education? CompTIA A+ is not required but nice to have. ·

    If contract to hire what is the conversion rate? $24/hr ·

    How many miles per day will the contractor be driving? None.

    Paid Parking will be re-imbursed ·

    What is the exact work location or city, state, or zip?76 s. Main St. Akron OH 44308 ·

    How soon will the candidate review and interviews start? Monday 513/2024

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