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    Field Service Engineer - Austin, United States - DiaSorin

    DiaSorin
    DiaSorin Austin, United States

    2 weeks ago

    Default job background
    Regular, Full time
    Description
    Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.
    Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."
    Why Join Diasorin?
    • Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
    • Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.
    Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.
    Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.
    Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact

    Job Scope

    The Field Service Engineer will be responsible for:

    • Meeting daily service repair needs and driving customer satisfaction through service excellence.
    • Exercising of judgment within defined procedures and practices to determine appropriate action.
    • Compliance of field service technical standards is required.
    • Monitoring of field service policies, procedures, standards, and company to policies and procedures is mandatory.
    • Requires travel on short notice; overnight travel may be required depending on service region requirements.
    • Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.

    Key Responsibilities

    • Maintain inventory of parts and supplies
    • Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
    • Manage an expense account, service tools and spare parts inventories.
    • Interface daily with internal and external customers
    • Submit written reports
    • Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
    • Meeting departmental expectations regarding the following:
      • Response time
      • PM completion Rates
      • Service callbacks
      • Customer Satisfaction Survey Results
    • Other duties as assigned.

    Education, Experience and Qualifications

    • Associate's Degree AS, AA, BS Electronics, or demonstrated equivalent required
    • 1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
    • Knowledge of electronic measuring equipment
    • Ability to work with a team
    • High mechanical aptitude and good problem solving/communication skills
    • Customer relationship skills.
    • Fluency in English as well as local language of the residential country is required
    • Valid Passport or eligibility required required

    Standard Physical Demands

    • Possible exposure to Chemicals, Lasers, Excessive Noise, etc. - Rarely

    Standard Working Conditions

    • Offsite Position - Constantly
    • Work situations include dealing with people; working alone; making judgments and decisions; and directing, controlling or planning the activity of others - Constantly
    • Vision (Color) - Constantly
    • Bending - Frequently

    Travel Requirements

    • 75% Travel may be required, including international.

    What we offer

    Receive a competitive salary and benefits package as you grow your career at Diasorin. Join our team and discover how your work can impact the lives of people all over the world.


    Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.
    Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at or to request an accommodation.
    The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
    Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.
    Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.
    This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.

    We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

    This contractor and subcontractor shall abide by the requirements of 41 CFR a), 41 CFR a) and 41 CFR a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

    DiaSorin Inc and DiaSorin Molecular LLC are Affirmative Action and Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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