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- On-site service including: repairs, maintenance, upgrades and installations. Service is to be performed to meet quality standards, completed in a timely manner to minimize downtime, and reduce expenses. Assist in the training of customers on the operation of products.
- Provide timely phone and email support to help the customer troubleshoot problems and decide on a course of action to resolve a problem. Courses of action could be: communication with the factory, onsite visit or remote system access via TeamViewer.
- Installation and removal of demo/loaner equipment and system relocation at customer site as needed.
- (Demo) Assist in the ongoing sales effort, demonstrate operation and use of equipment to prospective customers.
- (Loaner) Reduce customer downtime in cases where a component of the system will be returned to HPK for repair.
- (Relocation) De-install system, install shipping brackets, secure, or remove components as needed, pack and crate system, unpack and reinstall in new location.
- Maintain a parts inventory and tools to perform basic onsite service. Communicate with the factory to identify critical parts as needed for system support or repair.
- Record all activities in the Service Management system and generate service reports for customers. Submit expense reports for all travel expenses.
- Schedule own travel plans. Coordinate with customer's schedule.
- Bachelor's Degree in either Electronics, Engineering, Physics, Material Science and 3 years' experience in Failure Analysis or Semiconductor industry.
- Previous experience in servicing, maintaining, troubleshooting scientific/technical equipment, operation of digital volt meters and oscilloscopes.
- Demonstrate good mechanical ability.
- Demonstrate strong troubleshooting skills with attention to detail and ability to read and work from schematics.
- Computer hardware knowledge, installation of hardware, software, drivers, and operating systems.
- Adherence to customer rules and policies regarding worksite behavior and safety.
- Demonstrate good verbal and written communication skills.
- Microsoft Word and Excel.
- Ability to travel on short notice.
- Ability to travel from 50% to 75% of the time with possible travel outside the US.
- Self-managed, takes ownership of customer satisfaction and expectations.
- The ability to transport yourself to and from appointments.
- Past experience using, servicing, installing imaging or scanning equipment components.
- Experience with mechanical systems, robotics, or sample handling.
- Microsoft Dynamics CE
- Work independently or cooperatively in a team or with customers.
Field Service Engineer - Austin, United States - Hamamatsu
Description
Field Service Engineer - Failure Analysis
Hamamatsu, one of the world's largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for a Field Service Engineer - Failure Analysis in the Austin, TX area. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu's mission is to improve the welfare of society through the advancement of photonics technology.
Responsibilities include:
Required Qualifications:
Benefits
Hamamatsu offers a competitive salary and excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.
Hamamatsu is an Equal Opportunity Employer. All applicants will receive fair and impartial consideration without regard to race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran status, gender identity, sexual orientation, or any other status protected by applicable law.
It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.
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