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    Field Service Engineer - Austin, United States - Serco North America

    Serco North America
    Serco North America Austin, United States

    1 day ago

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    Description

    Position Description :

    Are you a Field Service Engineer looking for an opportunity to make a difference every day? Serco have a place for you We are open to different locations in the US with accessibility to a transportation hub or airport.

    This Field Service Technician will provide On the Job Training instruction on operations, maintenance, and repair of systems. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors.

    If you love high profile and challenging projects supporting the US Navy- Serco has a great opportunity for you

    In this role, you will:

    • Provide OJT instruction on operations, maintenance, and repair.
    • Develop, plan, coordinate, and conduct SOVT.
    • Report design, reliability, and maintenance problems to program management.
    • Support new system installations, integrations, and upgrades.
    • Install, troubleshoot, maintains and repair products/equipment.
    • Establish testing protocols and standards, providing training and guidance to engineers and technicians.
    • Test interoperability of systems, measures transmission/outputs, troubleshoots and resolves issues, and maintains detailed evaluation and repair reports.
    • Provide innovative solutions to complex functional problems that impact function's success.
    • Lead tasks, including planning, execution, staff oversight, and status reporting for significant initiatives.
    • Lead and direct the work of others.
    Qualifications:

    To be successful in this role, you will have:

    • Bachelor's Degree and 2 years of experience OR High School Diploma and 9 years of experience in the field.
    • US Citizenship
    • Active Secret clearance.
    • Effective interpersonal and communication (verbal and written) skills.
    • Ability to analyze, troubleshoot and repair systems as an individual and in team situations.
    • Ability to assess and respond to situations where standard procedures have failed in isolating or fixing problem equipment.
    • Ability to promptly respond to telephone and email requests for technical support.
    • Ability to travel up to 75%.

    Additional desired experience and skills:

    • Trade school or military training in industrial engineering, electronics technology, information systems, computer science or other related technical field.
    • 2 years of troubleshooting and/or customer service experience providing technical support to engineers in areas of research, design, development, testing, or manufacturing process improvement.

    If you are interested in supporting and working with our military and sailors and a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career

    Company Overview :

    Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Sercos 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

    To review Serco benefits please visit: If you require an accommodation with the application process please email: - or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

    Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

    Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email -

    Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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