- Minimum 1 years' experience in the freight forwarding industry is required; preferably with a solid grasp of cargo insurance claims.
- Experience organizing and generating digital documentation (reports, media files, etc.).
- Previous experience using CargoWise One ERP system is preferred.
- Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.
- Ability to manage multiple priorities and be flexible with changes to systems and methods.
- Clear and effective communication skills.
- Assist customers with cargo claims against transportation companies for shortages, damaged freight, and private property damage.
- Assist with work that encompasses our knowledge of terms and conditions:
- Idle cargo matters, container and demurrage disputes, customs penalties, outstanding accounting cases, and insurance certifications.
- Investigate claims to determine validity and coverage under the terms of contracts and insurance policies.
- Process freight and property claims for which the company is liable and submit to head office for settlement or negotiation.
- Maintain accurate and up-to-date claim records and documentation, ensuring timely updates to clients and internal team.
- Collaborate with internal departments such as Sales, Operations, and Accounting to ensure timely and accurate processing of claims.
- Communicate with customers, insurance companies, carriers, and vendors regarding claim disputes or issues.
- Assist in the development/updates of claims procedures and initiatives.
- $22-$28/hour dependent on transferable experience and education level.
- Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group.
- 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
- Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
- 401K retirement plan with 3% company match.
- Discounted pet insurance - woof woof meow
- Annual performance bonus and mid-year reviews for salary increases.
- Associate degree or higher is preferred.
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Logistics Claims Coordinator - Cerritos, United States - OEC Group
Description
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices.
Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients.
As a Claims Coordinator, you will play a direct role in resolving cargo claims for our customers by documenting, evaluating, filing, and closing cases. You will be a partner within Risk and Compliance, along with Operations, to analyze potential claims with shippers, carriers, and related parties.
Requirements:
