- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Career advancement opportunities, promote from within
- Discounts on products and services
- Family owned and operated
- Long term job security
- Hire, manage, and supervise the performance of the service department including advisors, technicians, BDC, cashiers, etc
- Maintain a high Customer Service Index rating, reduce customer complaints, and increase customer retention
- Manage shop production and schedule to meet pace and budget
- Create work schedule and maintain proper accounting of Service Technicians' productivity
- Distribute work between technicians efficiently
- Ensure that technicians keep their skills current through manufacturer training
- Review and understand manufacturer warranty and policy procedures
- Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
- Oversee administration of warranty claims
- Reinforce company policies and adheres to company standards
- Encourage compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
- 5 years experience as a Service Director
- Hyundai and CDK experience strongly preferred
- Demonstrated ability to manage others
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Organized and friendly personality
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
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Automotive Service Director - Athens, United States - Hyundai of Athens
Description
Job Description
Job DescriptionThe Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
What we offer:
Responsibilities
Qualifications
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
