Jobs
>
Elk Grove

    Apple Certified Support Professional at Elk Grove, CA - smart folks inc

    smart folks inc
    smart folks inc Elk Grove, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Job Role: HelpLine Tier 1 Support
    Location: Elk Grove, CA (Onsite) - 5 days a week-
    Full time Position .

    Key Skills - Mac OS, Mac technician, Apple certs, worked in Apple stores, Apple Certified

    Role Summary

    Helpline Tier 1 Support team will be the first point of contact for customers seeking assistance with products, services and technical issues. You will be responsible for accurate resolution of customer issues and inquires through effective communication and problem solving skills.

    Summarized view of skill:

    Strong customer relationship skills with excellent communication abilities, where the candidate have worked with customers/consumers directly.

    Mac Troubleshooting skills

    ServiceNow experience ( this is the platform these folks will work on)

    Comfortable in strong tech writing skills ( Used for ticket resolution update )

    Key Qualifications:

    Minimum 2 years professional technical troubleshooting expertise or proven technical ability

    Experience supporting customers via phone, e-mail, chat, and / or in person

    Passion for customer service and ownership of the customer experience, including comprehensive issue resolution

    Able to effectively tailor communication and style to differing audiences

    Able to self-manage and work independently in a fast-paced, constantly changing environment

    Thrives on a team where expertise is shared and feedback is welcome

    Effective time management, including ability to multitask, organize and prioritize

    Able to research and grasp technical information across multiple tools while talking with customers

    iOS, Smartphone, Tablet, PC or Mac experience

    Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

    Makes space to listen, learn, and amplify diverse perspectives and experience

    Actively seeks out opportunities to champion and celebrate inclusion and diversity

    Skills:

    Written Communication 2-5 years Is Required

    Mac OS X 2-5 years Is Required

    Time Management 2-5 years Is Required

    Communication Skill 2-5 years Is Required

    Problem Solving 2-5 years Is Required

    iOS2 5 years Is Required

    Qualification and Skills:

    Apple Certified Support Professional

    Cisco CCNA certification

    CompTIA A+ certification

    Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change

    Thanks & Regards
    Kumar Sri Bharath

  • United Cerebral Palsy of Sacramento & Northern California

    Direct Support Professional

    3 days ago

    United Cerebral Palsy of Sacramento & Northern California Sacramento, United States

    _Don't just make a living.. make a difference and become a Direct Support Professional today_ · Now is the opportunity to join the Orange Grove adult center located at 4640 Orange Grove Ave, Sacramento, CA 95841. · This position is at the following location: · - San Juan Age · Al ...

  • United Cerebral Palsy of Sacramento & Northern California

    Direct Support Professional

    3 days ago

    United Cerebral Palsy of Sacramento & Northern California Sacramento, United States

    This is an **entry-level** position. Prior experience is **NOT** required. · If you enjoy making a difference in someone's life, then this is the career for you · Come join the SAAGE day program located at 211 Lathrop Way, Sacramento, CA 95815. · Working in an adult day program, ...

  • Southside Unlimited

    21/hr. Direct Support Professional

    3 days ago

    Southside Unlimited Woodland, United States

    **Do More Than Just a Job: Empower People to Thrive** · **Make a real difference** in the lives of adults with developmental disabilities at Southside Unlimited. We're a passionate team using innovative approaches to help people lead **fulfilling, independent lives** in their com ...

  • Kaiser

    Licensed Masters Mental Health Professional

    2 weeks ago

    Kaiser Elk Grove, United States Full time

    · $5,000 sign-on bonus eligible position · Job Summary: · Provides mental health assessment, diagnosis, treatment and crisis intervention services for adult and/or child members who present themselves from psychiatric evaluation with a broad range of mental health needs. Collabo ...

  • Kaiser

    Licensed Masters Mental Health Professional

    5 days ago

    Kaiser Elk Grove, United States Full time

    · $5,000 sign-on bonus eligible position · Job Summary: · Provides mental health assessment, diagnosis, treatment and crisis intervention services for adult and/or child members who present themselves from psychiatric evaluation with a broad range of mental health needs. Collabo ...

  • Bertha Izalee Matella

    Direct Care Staff

    3 weeks ago

    Bertha Izalee Matella Elk Grove, United States

    Bertha Izalee Matella LLS, is seeking Direct Care Staff Professionals to provide defined, non skilled care services under the supervision of the Administrator to enable the client to live in the home. The employee is non licensed who will provide personal care, homemaking service ...

  • Elk Grove Soccer

    Director of Coaching

    2 weeks ago

    Elk Grove Soccer Elk Grove, United States

    **Details** · **Posted**: 14-Apr-24 · **Location**: Elk Grove, California · **Type**: Full-time · **Salary**: Competitive · **Categories**: · Coaching · Coaching - Soccer · **Coaching Diploma**: · United Soccer Coaches Premier · United Soccer Coaches Director of Coaching · **Requ ...

  • FPI Management, Inc.

    Leasing Manager

    1 week ago

    FPI Management, Inc. Elk Grove, United States

    **Company Description** Multifamily Property Management** · Leasing Manager manages and directs the daily activities of the leasing operations department in accordance with organization policies and standards. Responsible for all leasing functions, which may include reviewing and ...

  • Talent Groups

    Help Desk Support Technician

    3 weeks ago

    Talent Groups Elk Grove, United States

    5+ Years of Experience in Help Desk Support. · - **Key Skills Required: Mac OS, Mac technician, Apple certs, worked in Apple stores, Apple Certified **. · - Install, configure, and maintain Mac OS/Windows 11 operating systems on desktops and laptops. · - Effective and professiona ...

  • Talent Groups

    Applecare Technical Advisor

    3 weeks ago

    Talent Groups Elk Grove, United States

    5+ Years of Experience in Help Desk Support. · - **Key Skills Required: Mac OS, Mac technician, Apple certs, worked in Apple stores, Apple Certified **. · - Install, configure, and maintain Mac OS/Windows 11 operating systems on desktops and laptops. · - Effective and professiona ...

  • Talent Groups

    Help Desk Support Technician

    3 weeks ago

    Talent Groups Elk Grove, United States

    5+ Years of Experience in Help Desk Support. · - **Key Skills Required: Mac OS, Mac technician, Apple certs, worked in Apple stores, Apple Certified **. · - Install, configure, and maintain Mac OS/Windows 11 operating systems on desktops and laptops. · - Effective and professiona ...

  • PRESTIGE HOME HEALTH SERVICES INC

    Home Health Rn Full Time

    1 week ago

    PRESTIGE HOME HEALTH SERVICES INC Elk Grove, United States Full time

    Join an Innovative Team as a **Home Health** **Registered Nurse (RN) in Riverside County** · **Come join a home health agency that is thoughtful, generous, and family-oriented, placing focus on taking the best care of our patients and our employees.** · **Registered Nurse Home He ...

  • Point Quest Group

    Human Resources Coordinator Temp

    2 weeks ago

    Point Quest Group Elk Grove, United States

    **Who We Are**: Point Quest Group is a community of life-long learners who respect the individual needs of our students. Point Quest believes that everyone deserves to learn in a safe, caring, and supportive environment fostered by integrity and positive relationships with studen ...

  • FPI Management

    Leasing Manager ref4198h

    1 week ago

    FPI Management Elk Grove, United States

    Leasing Manager · E Taron Dr, Elk Grove, CA 95757, USA · - Full-time · - Unit Count: 432 · - Property Name: Stonelake Apartment Homes · - Hourly Pay Range Maximum: 23 · - Bonus Eligible: Yes · - Employee Type: Regular · - Driving/License Required: Yes · - Hourly Pay Range Minimum ...

  • Baskin Robbins

    Cake Decorator

    1 week ago

    Baskin Robbins Elk Grove, United States

    $20.50 per hour · Weekend availability is required. · We are looking for energetic, friendly and reliable individuals who love to work in a fun, fast paced and friendly environment. Must have strong work ethics, able to lift at least 20 pounds and stand up for extended periods at ...

  • VCA Animal Hospitals

    Veterinary Assistant

    3 weeks ago

    VCA Animal Hospitals Elk Grove, United States

    VCA Bradshaw Anima Hospital is seeking an experienced Veterinary Assistant to join our team. · In this position you will be supporting our Doctors and Technician team by creating a positive, low-stress atmosphere for our clients and patients. Duties will include: · - Maintaining ...

  • Meeks Lumber Company

    Outside Sales Representative

    2 weeks ago

    Meeks Lumber Company Elk Grove, United States

    Meeks Lumber & Hardware, a Division of US LBM, We're all about **teamwork** All positions are hands-on and we band together when necessary. · - We support each other We have local and corporate team members to help you along the way and partner on projects as appropriate. · - We ...

  • Elk Grove Subaru

    Finance Manager

    1 week ago

    Elk Grove Subaru Elk Grove, United States

    If you are looking for an opportunity to work for a fast growing automotive group, this is it We are looking to grow our finance department and add a Finance Manager in Elk Grove, CA at our Subaru location. · We strive to make every customer a customer for life. Happy employees m ...

  • Elk Grove Hampton Inn & Suites

    General Manager

    1 week ago

    Elk Grove Hampton Inn & Suites Elk Grove, United States

    **Hotel**: · Elk Grove Hampton Inn & Suites · General Manager · Full time · **Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence**: · Join Atrium Hospitality as a General Manager at the 110-room Hampton Inn Elk Grove and lead with innovation in the ...

  • Fresenius Medical Care

    Registered Dietitian

    2 weeks ago

    Fresenius Medical Care Elk Grove, United States Full time

    PURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functions as a member of the interdisciplinary healthcare team, supporting the FMCN ...