Nicholas Vollmer

Over sixteen years in the banking industry with thirteen years of proven leadership experience in both retail and business development. I have built a career in the financial industry by developing internal talent and high-quality customer and partner relationships through various self-created upskilling and reskilling initiatives designed to improve the customer and employee experience with an emphasis on revenue growth and increased profit margin. Through my experience, I have become adept in overseeing a wide variety of operational, growth and market share responsibilities to ensure optimal business performance and significant revenue enhancements. I am a performance-driven, insightful, and well-rounded leader with a proven track record to achieve and exceed all business development, revenue-generation goals while maintaining the highest level of professional integrity. 

Membership Development Officer

Golden 1 Credit Union   

April 2016 – October 2022    Bay Area & Greater Sacramento, CA

• Managed 24 branches, establishing and developing business partnerships with employers, associations and government agencies.
• Drove focus groups to increase brand awareness and understand member utility, improving product offers and membership retainment. In my past experience, I have learned that it is imperative to have an understanding of the win-loss analysis of products and services to be able to best serve my clients.
• Headed and created bi-monthly skill building workshops for internal staff. After visiting multiple branches, my discovery led to a determination that while our tellers and bankers were proficient in operations, they lacked soft skills that enabled them to create meaningful and distinct relationships with both their colleagues and members. Too address these skill gaps, I identified, I facilitated the following trainings. Internal: Teamwork and Collaboration, Time Management and Productivity, and Work-Life Balance. External: Member Profiling and Discovery, Call Scripting, Overcoming Objections, Effective Communication and Upselling and Referrals. In addition, these trainings were also provided to retail managers around sales and business development. 
• Managed annual budget for business development and credit union outreach.
• Over a six-year period, created more than 80 new partnerships that resulted in profitability targets and ROIs.
• Used traditional (cold calls, emails) and modern (social media, Zoom, Microsoft Teams) methods to communicate with clients. During Covid, I learned to proactively adapt my business plan on networking, meeting new business clients and managing my brand, this resulted in my continuing success in business development. 
• Recommended member referrals to Leadership Team, business partners within Community Relations, Home Loans, Investment Services and marketing to drive successful achievement of product, service and brand awareness objectives.
• Planned and executed on-site promotional events for new and existing business clients.
• Prospected for new business partners through professional networking events and associations such as the Northern California Human Resource Association and Chamber of Commerce. 

Branch Manager

Golden 1 Credit Union

December 2014 – April 2016    Elk Grove, CA                                       

• Fostered a professional and friendly environment that was focused on needs based selling and exceptional service to members which resulted in member retention, member loan growth and deposit acquisitions. 
• Directed and coordinated branch activities to attain branch goals, including sales, member service, alongside with proper credit quality and risk management.
• Planned, organized, directed, implemented and controlled all aspects of branch operations including achievements of compliance for all regulations, polices, and procedures. 
• Developed and executed branch business and marketing plans while organizing and participating in branch outbound call efforts and outside business development.

                Assistant Branch Manager & Branch Manager 

Tri Counties Bank                             

August 2008 – November 2014    Woodland & Elk Grove, CA

• Increase branch profitability and growth / Cultivate internal and external business development / Plan, facilitate, monitor branch activities and goals.
• Perks Plus Champion Marketing / Motivational and Educational Presentations.
• Focus on interest and non-interest income – Deposits and Commercial Loans.
• Develop business partner relationships and referrals. 
• Host occasional region-wide meetings / trainings.

High School Degree and some college.