Call Center Representative - Frederick, United States - AllerVie Health

AllerVie Health
AllerVie Health
Verified Company
Frederick, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Part time
Description

At AllerVie Health, our team members are unified around our mission to help patients achieve and maintain optimal health and quality of life - free from the symptoms and suffering of allergies, asthma, and related immunological conditions.

From our physician and clinical roles to our administrative and operational support roles and everything in between - we change lives for the better - giving people their lives, health, and vitality back in real, tangible ways.

We live every day on mission and wake up excited to tackle new challenges and provide people with health solutions.

_

When you join AllerVie, you join a crucial workforce that provides meaningful care and service to our allergy patients.

We value the knowledge and experience you bring to AllerVie and we reward your efforts and dedication with a competitive compensation and benefits offering that allow you to offer your best to our patients.

These benefits include the following for full-time employees (scheduled 30+ hours weekly):


  • Eligible for benefits the first of the following month after date of hire
- (3) major medical plan offerings

  • Dental and vision plan offerings
  • Supplemental benefit offerings: accident, critical illness, hospital indemnity, shortterm and longterm disability, supplemental life insurance, flexible spending and dependent care spending plans
  • Company paid benefits: $50K basic life and AD&D insurance, Teladoc plan for employee and dependents at no cost, Employee Assistance Program to include work/life balance resources and counseling
  • 401k Plan with VOYA after 6 months of AllerVie employment. Company match of 100% of the first 3% of employee contributions. 50% for the next 2% of employee contributions.
  • Generous paid time off that increases with years of service
  • Paid holidays

Job Summary:

The Call Center Representative provides excellent customer service to inbound and outbound callers in a professional manner.


Duties/Responsibilities:


  • Answer high call volumes on a daily basis
  • Communicates with all care teams to promote information transparency and continuity
  • Schedule patient appointments according to provider templates and referring physician offices
  • Maintain complete and accurate documentation
  • Collect past due balances for all patients and balance daily patient charges against computer
  • Respond promptly and professionally to patient needs
  • Obtain verification of benefits information from the patient's insurance company
  • Perform other jobrelated duties as assigned

Required Skills/Abilities:


  • Excellent verbal and written communication skills
  • Customeroriented communication skills
  • Excellent organizational skills, attention to detail, and ability to multitask
  • Ability to function well in a highpaced and at times stressful environment
  • Excellent computer skills
  • Knowledge of MS Excel

Education and Experience:


  • High School graduate or equivalent
  • 1 year of previous patient care/customer service experience preferred

Physical Requirements:


  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • AllerVie Health is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law._
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