IT Service Desk Rep Level Ii - Milwaukee, United States - Career finder

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Verified Company

Milwaukee, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

We Energies, a subsidiary of WEC Energy Group, is seeking a IT Service Desk Rep Level II in our Milwaukee, Wisconsin location.

Job Summary:

The principle duties of the IT Service Desk Rep Level II, include; coordinating, documenting, assessing issue symptoms, troubleshooting and resolving or escalating second tier issues with hardware, software and user service requests.

Responsibilities:

The IT Service Desk Rep Level II, also provides and maintains documentation of related information for those issues and requests.

Further duties of this occupation include the troubleshooting, maintenance and installation of workstations and peripherals as well as consultation on and recommendation of such devices.

Work closely with other Service Desk representatives, selected vendors (i.e. Sentinel), and other IT support groups to insure timely and accurate resolution of client requirements.

Minimum Experience Required:

Applicant must have an associate degree in computer science

OR
Equivalent education in computer science.

End Date: 04/19/2024

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WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

EEO/AA policies and statements