Customer Service Representative - Green Bay, United States - Career finder
Description
WPS, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in ourGreen Bay, WI location.
Pay & Benefits:
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Starting pay is $21.01 and offers regular increases per the bargaining agreement.
Benefits include:
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Medical/Dental/Vision Plan:
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401K Plan:
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Paid Time Off:
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Paid Holidays
Job Summary:
Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?
If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.
As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers.
Tentative Start Date:
August 5, 2024
Responsibilities:
- Handle residential inquiries relating to billing, payment, mobile app, website and customer moves
- Receive Operations type calls (gas and electric emergency, outage and gas emergency/inquires)
- Receive general and miscellaneous inquiries
- Use CIS to maintain current and accurate customer information which will be accessed by other departments
- May also perform other miscellaneous duties and special projects as assigned
Minimum Qualifications:
- High School Diploma, HSED or GED
- 1+ years Customer Service and/or Customer Relations (billing, credit, payment)
- Must be able to work and adapt to various hours/shifts and a changing schedule
- Availability for 24 hour call out for storm trouble call handling is also required
Preferred Qualifications:
- Previous care center experience
- Previous office/clerical experience
- Previous experience working in a union environment
- Strong communication skills with the ability to be empathetic with customers
- Able to confidently multitask with different systems while on the phone with customers
- Proficient with Microsoft Office products
- Ability to use good judgement in making decisions
End Date: 06/26/2024
Learn more at Careers
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.
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