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Lead Server - Kansas City, United States - CIA Restaurant Group
Description
** Lead Server**
**Job Category****:** Restaurants **Requisition Number****:** LEADS02482 Showing 1 location **Job Details**
**Description**
**POSITION SUMMARY**
The Lead Server is responsible for ensuring all guests receive a positive experience. The Lead Server will oversee all service aspects of The Tavern while maintaining high service standards and providing courteous and timely customer service.
**ESSENTIAL RESPONSIBILITIES**
Trains and guides servers (student employees and non-student employees) on job duties and customer service. Oversees completion of tasks by servers. Provides feedback concerning staff performance and development.
Maintains the schedule for all servers.
Oversees service staff during set-up, service and clean-up to ensure a superior guest experience. Following Culinary Institute of America (CIA) procedures/guidelines on set-up and organization.
Greets and serves all guests. Maintains the CIA service guidelines for professional service. Maintains a positive attitude towards guests, co-workers and students.
Provide fast and efficient service to guests while maintaining excellent customer service.
Performs all server duties for beverage and food service. Takes orders and closes checks.
Responsible for recording and reporting all food and beverage sales.
Places orders in Eatec for all Front of the House needs.
Maintains menu identification information.
Assists with planning and executing the sequence and timing of dining room service.
Ensures proper closing of The Tavern at the end of the shift.
Ensures service area and dining room is maintained including replenishment of products and cleanliness.
Communicates and ensures that all dietary restrictions/allergies are notified to the Tavern Chef Manager.
Assists American Bounty dining room staff with seating guests, answering phones and other duties.
Maintains a strong food and beverage knowledge base in an effort to provide the best possible guest service experience.
Operates OpenTable reservation system.
Assist in other areas of the operation when needed.
**REQUIRED QUALIFICATIONS**
Education:
High school diploma.
Experience:
Minimum of one (1) year experience in Front of House dining room service.
**PREFERRED QUALIFICATIONS**
Knowledge of OpenTable Reservation System.
Knowledge of MICROS POS System.
**REQUIRED SKILLS**
Knowledge of food, including menu language & culinary preparations. Maintains a strong food and beverage knowledge base in an effort to provide the best possible guest service experience.
Working knowledge of restaurant POS computer systems.
Demonstrated qualities of hospitality.
Strong teamwork and interpersonal skills; ability to be adaptable, dependable and handle multiple priorities simultaneously.
Demonstrated ability to show a high level of service responsiveness to customers.
Must display a high level of energy and self-motivation.
Highly organized, attentive to detail, accurate and efficient.
Able to work well within a team.
Punctual and dependable.
**WORKING CONDITIONS**
Ability to frequently lift and carry 30 lbs.
Ability to occasionally lift and carry 50 lbs. with assistance.
Ability to stand and work for extended periods of time during customary service hours.
**Additional Information**
At The Culinary Institute of America, it is important to us that we support our employees with a substantial and meaningful package of benefits. We believe in supporting our employees with benefits to assist with work life balance.
Benefits are offered based on the position type and status. Benefits offered *may* include:
Medical and prescription drug plan
Dental plan, Vision plan
Insurance: Life, Home, Auto, even Pet
Short- and long-term disability plans
Generous paid time off programs, including paid holidays
Retirement savings plan 403(b) with company contribution
Employee assistance program
And more
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
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