- Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality. 2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements. 3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification. 4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments. 5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered. 6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate. 7. Provides estimates for services when appropriate, communicates and actively solicits patient liability. 8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master. 9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications. 10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures. 11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights. 12. Performs other duties as assigned.
- Associate's Level Degree
- Significant manual skills / motor coord & finger dexterity
- Little or no potential for occupational risk
- Sedentary/light effort. May exert up to 10 lbs. force
- Some exposure to dirt, odors, noise, human waste, etc.
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patient access liaison - Norwalk, CT , USA, United States - Nuvance Health
Description
Nuvance Health has a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care.
Non-acute care is offered through various affiliates,Summary:
Facilitates patient flow through the system from scheduling through registration check in so that patients have a one touch registration/scheduling experience.
Responsibilities:
Other information:
Education:
Essential:
HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred.
Other Information:
Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word & MS Excel. Customer Service and organizational skills.
Criteria Desired:
National Association of Healthcare Access Management (NAHAM) certification within one year of hire.
Location:
Norwalk-34 Maple St
Work Type:
Full-Time
Standard Hours: 40.00
FTE:
Work Schedule:
Day/Eve 8
Work Shift:
Department hours are 8hr shifts between 930am-8pm (ex.930am-6pm,1130am-8pm)
Org Unit: 634
Department:
Contact Center
Exempt:
No
Grade:
U3
Salary Range:
$19.00-$21.00, based off experience and internal equity
Education:
Essential:
Working conditions:
Essential:
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
