-
Desktop Support Technician
3 weeks ago
Take2 Consulting, LLC Battle Creek, United StatesAre you a recent grad looking for an IT job? This position will give you exposure to supporting a federal client and you will obtain a security clearance (VA Public Trust). · Location: 5500 Armstrong Rd Battle Creek, MI 49037 · Work Hours: 8am-4:30pm w/ 30 min lunch break · Workd ...
-
Computer Support Technician
3 weeks ago
Creek Technologies Battle Creek, United StatesSummary · We are seeking a Computer Operator to join our team supporting DLA Enterprise Service Delivery in Battle Creek. This position is a full-time, on-site position with normal first shift hours. Creek Technologies is a fast-growing tech company with multiple contracts natio ...
-
Infinity Systems Calhoun, United StatesB. ENG. ELECTRICAL ENGINEERING + ELECTRONICS TECHNICIAN FOR AUTOMATION TECHNOLOGY (M/F/D) - DUAL STUDY PROGRAMAre you passionate about technology, computer science, and mathematics? Then apply for our dual study program and earn a Bachelor of Engineering in Electrical Engineering ...
-
Dental Support Technician
2 weeks ago
FAMILY HEALTH CARE CENTER OF KALAMAZOO Kalamazoo, United StatesJob Description · Job DescriptionPOSITION SUMMARY · The Dental Support Technician is responsible for assisting the dental care team in providing essential high-quality cleaning, sterilization and disinfection of care equipment. This full time position has the opportunity to allow ...
-
Phoenix Innovations Kellogg, United StatesAre you passionate about making a real impact with your job? Find your place in one of over 500 professions at Deutsche Bahn. We offer professionals and career starters secure jobs with future prospects. Apply now to join a team that supports each other and looks forward to worki ...
-
Mechatronics Technician
1 week ago
Infinity Ventures Kellogg, United StatesWe offer attractive pay, personal support, and many other benefits. You can find great testimonials from our employees on sites like kununu. · Mechatronics Technician (m/f/d) · Location: Hemer · "Discover what you're made of" We are looking for a Mechatronics Technician (m/f/d) f ...
-
Maintenance Technician- Electrical/Mechanical
3 weeks ago
Adient Battle Creek, United States Full timeJOB DESCRIPTION · Summary · Opportunity for a Maintenance Technician to join Adient's automotive metal seat frame welding plant in Battle Creek, MI. The Maintenance Technician is responsible for performing preventive, planned, and emergency maintenance in a production environme ...
-
Maintenance Technican
2 weeks ago
Adient Battle Creek, United States Full timeSummary · Opportunity for a Maintenance Technician to join Adient's automotive metal seat frame welding plant in Battle Creek, MI. The Maintenance Technician is responsible for performing preventive, planned and emergency maintenance in a production environment. The shift hours f ...
-
Field Service Technician I
3 weeks ago
NCR Voyix Battle Creek, United States Full timeTITLE: Field Service Technician I · GRADE: 6 · POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: · Position Summary:Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude a ...
-
Pharmacy Technician
6 days ago
Shields Health Solutions Battle Creek, United States Full timeAt Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a 'Great Place to Work' four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health ...
-
QBHP/BCaBA
3 weeks ago
TRAC Therapy Research Autism Center Battle Creek, United States Full timeT.R.A.C. Therapy Research Autism Center is seeking result-driven QBHPs and/or BCaBAs to join our T.R.A.C. team. The candidates must be able to collaborate as a team and to be able to support one another as we assist all with being able to overcome the obstacles associated with th ...
-
construction engineering technician
5 days ago
BB&E Battle Creek, United States Full timeCONSTRUCTION ENGINEERING TECHNICIANJob Summary: · BB&E is looking for a Construction Engineer Technician to Support BB&E's A&AS contract, assist NAVFAC Mid-Atlantic, and support facilities design and construction projects on-site at Battle Creek, MI. · Job Qualifications and Skil ...
-
Diesel Mechanic
2 weeks ago
Corrigan Oil Battle Creek, United StatesDiesel Mechanic *Quarterly Safety Bonus Potential* *HD State Cert Incentive Program*Why Join the Corrigan Team:Corrigan is a large company that operates with a small feel. Our culture is best described as hard working and ambitious. We are constantly looking for opportunities to ...
-
Dental Support Technician- PRN AS NEEDED
2 weeks ago
FAMILY HEALTH CARE CENTER OF KALAMAZOO Kalamazoo, United StatesJob Description · Job DescriptionPOSITION SUMMARYThe Dental Support Technician is responsible for assisting the dental care team in providing essential high-quality cleaning, sterilization and disinfection of care equipment. This PRN "As needed" position is designed for students ...
-
Desktop Support Technician
3 weeks ago
eTeam Kalamazoo, United StatesKey Responsibilities: · Prepare and configure AP built PCs for deployment. · Coordinate the deployment of office PCs, including distributing new PCs at designated central locations and collecting old PCs for proper disposition. · Manage the refresh of manufacturing PCs by deliver ...
-
Desktop Support Technician
3 weeks ago
AA2IT Kalamazoo, United StatesManage ServiceNow tickets supporting over 1700 clients in multiple buildings Image and deploy computers HW & SW Break-fix and IMAC support · Excellent customer service skills, detailed. A+ with min 2 + years of experience · Contract to Hire : Conversion at 21 - $23.00 · Must ...
-
Clinical Support Technician
3 weeks ago
Western Michigan University Homer Stryker M.D. School of Medicine Kalamazoo, MI, United StatesOverview · This is a temporary position that is responsible for providing a full range of clerical support for the orthopedic department. · Position available immediately. · Responsibilities · * Provides clerical support to the nursing and physician team. · * Prepare and send and ...
-
Document Support Technician
2 days ago
Zoetis Kalamazoo, United StatesDOCUMENT SUPPORT TECHNICIAN · Location: Kalamazoo, MI · The following hourly pay rates reflect the anticipated base pay for this position: · Student pursuing an Associate-level degree: $17.00 per hour · Student pursuing an Undergraduate-level degree: $22.00 per hour · Student pur ...
-
Maintenance- Electrical/ Mechanical
3 weeks ago
Adient Battle Creek, United StatesJOB DESCRIPTION · Summary · Opportunity for a Maintenance Technician to join Adient's automotive metal seat frame welding plant in Battle Creek, MI. The Maintenance Technician is responsible for performing preventive, planned, and emergency maintenance in a production environment ...
-
Pharmacy Technician
9 hours ago
Walgreens Battle Creek, United StatesJob Description: · Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – inter ...
Tier II Help Desk Support Technician - Battle Creek, United States - Horizon Industries
Description
Tier II Help Desk Support Technician Horizon Industries Limited (HIL) is a dynamic IT and Management Consulting firm based in the Washington, DC area.
We are currently seeking a Tier II Help Desk Support Technician for a full-time position in Battle Creek, MI, supporting many federal agencies.
Job Description:
The PCOLS Tier II help desk and training requires staffing by qualified subject matter experts who can provide program management support, training, and in-depth problem resolution via Tier II customer support for all of the PCOLS applications from day-one.
The CRM support software is platformed-on SAP.The Tier II help desk regularly interacts with:
Tier I customer support personnel, Tier III Help Desk personnel, Defense Manpower Data Center (DMDC) personnel, Purchase Card Policy Office (PCPO), FICO personnel, US Bank and Citibank representatives, DLA Training Team members and users from defense agencies and the military services to include: Agency Organization Program Coordinator, Approving Billing Official Supervisors, Billing Official Pool Members, Cardholder Supervisors, Installation Resource Manager, and Cardholders.
This support will ensure the accuracy and timeliness of transaction data throughput.Duties may include:
Troubleshooting User Issues in EMMA/AIM/PCOLS Reporting/DM/RA Answering questions regarding roles and provisioning Identify system issues and report to Tier III when applicable General PCOLS User Support/Assistance Good communications skills The ability to monitor your workload and accept new workloads when they arise The ability to maintain specific standards relating to Quality and Timeliness of workloads The ability to work both independently and within a team structure The ability to adapt to a changing environment Required Skills / Experience: Demonstrated experience is required in the following software: SAP CRM, Microsoft Office, Oracle data base administration, and Avaya phone system.
Demonstrated knowledge or experience on the complete PCOLS process, to include setting up organizational hierarchies, provisioning users, account migration and reviewing transactions in the DM/RA tool.
Demonstrated understanding of how each of the PCOLS Systems interacts, how the data is used, and what data elements are required and optional.
Demonstrated knowledge of how the PCOLS applications work as-related-to system and user Tier-II level issues.The contractor shall understand how interfacing systems fit together with PCOLS, such as the Defense Enrollment Eligibility Reporting System (DEERS), the RAPIDS Self-Service System (RSS), the milConnect System, US Bank and Citibank.
Demonstrated experience making independent recommendations based on the information obtained during research to resolve customer problems. The contractor shall follow the problems through to resolution. The contractor shall communicate that resolution to the customer. (refer to Appendix A for Key Performance Parameters)Demonstrated experience in documenting and reporting the following:
account creation or maintenance processing issues, system functional issues, or website connectivity/latency issues to the DLA Log Info Svc PCOLS lead.
Demonstrated experience acting as an advocate to help irate callers manage their issue, shall employ every reasonable attempt to correct the issue/problem before escalating to a higher level.
Demonstrated knowledge of the Government Purchase Card (GPC) program. Demonstrated knowledge of the Total Business Reporting (TBR) hierarchies. This position requires IT III Access.COVID-19 vaccination is required for this position.
The Company may grant reasonable accommodations to candidates who are not vaccinated for health reasons or due to sincerely held religious beliefs.
Education:
Some college required, Bachelor's Degree preferred
Location:
Battle