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    Branch Manager- South Huntsville - Alabama Credit Union

    Alabama Credit Union background
    Description
    This position exists to oversee the operations at the South Huntsville Branch in Huntsville, Alabama.

    Duties include leading branch in achieving strategic and financial goals, coaching and developing staff, ensuring exceptional member service, and participating in business and community development.

    In return, those who hold this role get to work at one of the best places on earth.


    Essential Functions and Responsibilities:
    Leads branch in achieving strategic and financial goals and ensures proper staffing, effective operations and compliance, and exceptional member service.

    Specific responsibilities include, but are not limited to the following:


    • Demonstrates understanding of Credit Union mission, shared values, strategy and ensures achievement of strategic and financial goals.
    • Ensures compliance with established policy and regulations.
    • Hires new branch team members.
    • Ensures proper training, resources, and performance management are provided for staff to meet member service expectationsand branch goals; Coaches and evaluates team member performance; identifies development opportunities for staff memberand coordinates with Talent Development and Area Leader to assist team member in professional development.
    • Recommends promotions, transfers and salary adjustments as appropriate.
    • Identifies performance problems, ensures corrective action is provided, and terminates when necessary with HR and AreaLeader assistance.
    • Utilize resources of member service data and analytics to enhance branch contribution to overall revenue, member profitabilityand expense control.
    • Promotes teambuilding and leads team in collaborating with and supporting branches/ departments across the Credit Union toprovide exceptional internal service and meet organizational goals.
    • Assist with start-up, development, and growth of new branches as needed.


    Actively coaches and develops team member to ensure exceptional member service and to meetstated individual and branch goals and objectives.

    Specific responsibilities include, but are not limited to the following:


    • Positively impacts and motivates team member through encouragement, role-modeling core behaviors, actively listening andreinforcing positive performance.
    • Encourages each team member to look for opportunities to utilize Credit Union products and services, using software tools to identify best matches for product referral.
    • Uses performance management tools and practices (i.e., prism dashboards, 1:1 meeting, individual goal setting) to benchmark team member performance against branch goals and collaborate with team member to develop success plans.


    If you cannot handle stress, make tough decisions, effectively motivate employees, or manage multiple conflicting priorities,
    this may not be the job for you.

    However, if you want the opportunity to drive the success of a branch and the personal success of the people in it, and thrive on helping people in your workplace and community,
    it may be the perfect opportunity to feel good about your career

    Minimum qualifications include: 3-5 years' experience in branch management of a financial institution


    Education:

    (1) A two-year college degree or (2) completion of a specialized certification or licensing or (3) completion of specialized training courses conducted by venders or (4) job-specific skills acquired through an apprenticeship program


    Interpersonal Skills:

    A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others.

    Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and requires the ability to influence and/or sell ideas or services to others.

    Willingness and ability to contact entities for the purpose of business development is strongly preferred.

    The ability to listen to and comprehend member and co-worker needs; the ability to resolve member and co-worker problems efficiently and appropriately; and the ability to work in a team environment, exchanging ideas and coming to consensus with individuals from other departments and geographic areas are required.


    Interested candidates may apply online no later than May 15, 2024 at the Alabama Credit Union career website


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