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    Field Service Technician - Reno, United States - Universal Dynamics Inc

    Universal Dynamics Inc
    Universal Dynamics Inc Reno, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    JOB SUMMARY:

    This position supports the efforts of the Aftersales Technical Services Group (ATSG) by promoting quality customer relations through the use of technical knowledge of Una-Dyn systems, to service its equipment at customer's plants. This includes troubleshooting and diagnosing equipment problems, utilizing technical skill to provide precise solutions to problems with Una-Dyn equipment, maintaining proper documentation and engaging in effective communication between Una-Dyn and its customer(s).

    ROLE AND RESPONSIBILITIES

    • Travels worldwide to customer sites/plants to provide service and customer support for Una-Dyn/Piovan products.
    • Communicates mission description with Manager, Helpdesk Support and customer to determine needs, timing, contacts, and schedule demands.
    • Troubleshoots and correctly diagnoses problems to address complaints. Fine-tune and bring about successful and optimal operation.
    • Performs maintenance on Una-Dyn/Piovan equipment as required per project scope; Installs parts and performs mechanical, electrical controls circuit and pneumatic troubleshooting, as well as hydraulic and process piping, maintenance or installations.
    • Provides training on the correct and effective use of Una-Dyn/Piovan systems at customer's site(s), off-site(s) and occasionally at the "Factory".
    • Documents (in writing) problems found, field work performed, required future customer responsibilities, and required follow up.
    • ·Attends training sessions on new equipment and provides input for development of user manuals for new equipment.
    • Provides quality customer service and knowledgeable assistance on technical aspects of each job;
    • · Communicates and consults with factory personnel to obtain technical support, and parts per job scope;
    • · Promotes service contracts to customers within established/communicated departmental goals.
    • · Provides support when on-site at Una-Dyn facility by performing wiring, general assembly, machine check-out and testing whenever required;
    • · Submits accurate project expense reports within deadline (as determined by the SOP) for invoicing purposes;
    • · Uses discretion to issue credit for non-returned parts; Determines whether invoices are to be issued as warranty (no charge) or are to be billed;
    • · Arranges travel plans in accordance with existing SOP and Technical Support Manager direction;
    • · Correctly interprets and communicates customer needs; ·
    • Ensures customers have sufficient information (i.e., drawings, manuals, documentation) to facilitate a successful installation and operation.

    Qualifications:

    • · High School Diploma/ GED
    • · Technical/mechanical diplomas/certificates
    • · Three to five years' experience installing parts and performing mechanical, electrical, pneumatic troubleshooting and hydraulic and process piping installations. (1Job-related-experience (JRE) in installing parts and performing mechanical, electrical, pneumatic troubleshooting and hydraulic and process piping installations can be substituted for education).
    • · Ability to work flexible shifts and adapt to changing work schedules, with frequent travel.
    • · Must live within one hour of a major metropolitan airport
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