- Lead digital tools projects to meet measurable objectives, contributing to the strategy development, roadmap, and execution for mobile and web app initiatives with a focus on global functionality that benefits the customer.
- Manage support tickets from markets and regions by performing initial triage of incoming bugs for supported applications, following up with vendors or local partners if needed, and providing solutions on a timely manner to stakeholders.
- Collaborate with key stakeholders to understand region and markets needs or gaps, identifying new initiatives and opportunities that contribute to company growth and providing the personalized experience helping them book, sell, and build teams.
- Collaborate with key stakeholders at Corporate which include Global Digital Experience teams, Marketing, IT, Legal and others.
- Communicate application roadmaps and upcoming changes to stakeholders.
- Analyze metrics and user experience to provide recommendations for global digital tool enhancements and updates.
- Research and promote innovation in digital technologies to maintain the company's competitive advantage and global digital presence while identifying gaps and opportunities.
- Conduct market research and strategic analysis.
- Develop and maintain relationships with vendors and internal key partners.
- B.A/B.S. degree required; Digital Marketing, Information Sciences, or Emerging Media is preferred.
- 3+ years of experience working with consumer-facing digital tools. Has a solid grasp of technical functionality, preferred someone with knowledge of mobile technologies IOS/Android, application interface/integration UX (mobile and web), and digital analytics.
- Must have excellent oral and written communication skills to collaborate successfully with a diverse group of individuals, including region partners, IT teams, corporate marketing, digital experience and outside vendors, among others.
- Self-sufficient, organized, with ability to execute multiple projects at the same time.
- Effectively transfers task execution and timeline requirements.
- eCommerce and UI Analysis experience preferred.
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Sr. Ecommerce Business Analyst - Addison, United States - Dexian
Description
Sr. Global Digital Sr. Business Analyst will lead the implementation, update, and consolidation of a portfolio of digital tools to support global sales and marketing efforts for consumers. This role will be responsible for driving new feature requests from markets and regions related to our global applications (mobile and web), effectively prioritizing, planning, and implementing ideas and projects, initiating change by providing data-driven recommendations related to improving business operations, and promoting innovation ideas to elevate the Global Digital transformation. This role requires critical thinking, understanding of different levels of technology (including mobile) with an emphasis on digital user experience in a global setting.
Essential duties and responsibilities:
Requirements:
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
