IT Systems Administrator - Madison, United States - Flywheel IT Services

Flywheel IT Services Madison, United States

4 weeks ago

Description

IT Systems Administrator (1st Line Support)

Job Title:
IT Systems Administrator (1st Line Support)

Job Type:
Full Time (371⁄2 hours per week), Permanent

Location:
Huddersfield West Yorkshire

Reports to:
Head of IT

We are after a self motivated, organised and outgoing individual who can be the first line contact for IT Support for our client's group IT Systems.

You will possess a good knowledge of common computer applications, current PC operating systems and a range of IT hardware and software to provide basic advice and support.

This is an ideal position for an experienced 1st line support looking to progress to their next position and further their development.

Key Responsibilities & Accountabilities:
Respond and provide professional service on the helpdesk for technical issues and track the progress of reported issues.
Log and maintain all helpdesk tickets.
Maintain correspondence with users and 3rd parties.
Desktop support and new equipment rollout.
Obtain quotes from suppliers and raise PO's where necessary.
Work with 3rd Party support companies.
Active directory, creating users and amending users.
Ad hoc travel requirements both nationally and internationally.
Set up and maintain mobile devices.
Maintain and track licence usage.
Provide set up of company hardware e.g. thin clients, laptops, printers etc
Local network, Wi-Fi set up.
Asset management and tracking.

Knowledge, Skills & Attributes:
Knowledge of MS Products, Windows operating Systems – Desktop and Server, AD/Exchange, Terminal Server, Group Policy, Anti-Virus.
Ability to communicate effectively with internal and external personnel throughout projects.
Experience in telephone support and remote access.
Solid understanding of Information Security principles and ISO27001
Experience in laptop setups and printer installations.
Understanding of LAN, WI-FI, VPNs, lease lines.
Good troubleshooting skills.
Understanding of video conferencing facilities.
Understanding of IP phone systems, iPECS preferred, but not essential.
MDM (Mobile Device Management) experience would be advantageous.
Able to work on own initiative and maintain solid performance under pressure; able to work with limited supervision.

Excellent organisational skills, focused and the ability to multi task and meet deadlines in an ever changing, fast paced environment.

Must be a proactive thinker with the ability to identify recommendations and develop ideas to deliver improvements.

Salary range:
£26,000 (depending on experience)
28 days' holiday (inclusive of bank holidays)
Option of Salary Exchange for pension.
Able Futures - Mental Health Support Service
IT Systems Administrator (1st Line Support)

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