Manager, Grief Support Services - Boston, United States - Samaritans Hope

Description

Job Description

ABOUT THE POSITION:

One of Samaritans' core program areas is our Suicide Grief Support Services (GSS). To support survivors in their grieving, Samaritans offers suicide loss survivors nonjudgmental listening and peer support through the following services:

• SafePlace Support Groups - virtual and in-person support groups for suicide loss survivors
• Survivor-to-Survivor Visits - Peer led visits for loss survivors virtually or in-person
• "Understanding Your Grief" presentations - virtual or on-site presentations to help people understand what to expect in the grieving process and to provide information on how to cope with traumatic loss
• The Annual Memorial - A non-denominational service for loss survivors to remember and memorialize their loved ones
• Local Outreach to Suicide Survivors (LOSS) - An active postvention model that involves proactively responding to a suicide to provide immediate support to loved ones

The Manager of Suicide Grief Support Services provides clinical support, development, and oversight to GSS programming, volunteers and participants and fosters a healing environment for suicide loss survivors. The Clinical Manager works with Senior Director of Grief Support Services to develop clinical best practices in peer support, assist in creating departmental plans, and measure program results.

KEY RESPONSIBILITIES (ADMINISTRATIVE):

• Respond to and support suicide loss survivors
• Develop and implement innovative best practices to support suicide loss survivors
• Assess and report program progress to Senior Director of Suicide Grief Support Services in meeting department objectives
• Provide clinical oversight to peer support programing
• Maintain compliance with external regulations and internal policies
• Build and maintain strategic partnerships/collaborations with other organizations to advance Samaritans goals
• Provide clinical oversight and support events and conferences as needed
• Assist in establishing Samaritans as a thought leader in the suicide prevention and postvention field through participation in conferences, papers, etc.
• Assist in communication and public awareness campaigns to support Samaritans Grief Support Services

KEY RESPONSIBILITIES (CLINICAL):

• Demonstrates exceptional skill in counseling grieving people
• Demonstrates knowledge of the grief process and the impact of grief on family systems
• Lead the development and implementation of new clinical program initiatives, ensuring alignment with organizational goals and objectives.
• Collaborate with cross-functional teams to identify opportunities for ongoing program expansion and improvement
• Demonstrates knowledge of the group process and the ability to facilitate group discussions Knowledge of and ability to assess suicidal ideation
• Demonstrates knowledge of trauma informed service delivery
• Demonstrates knowledge and ability to respond and oversee a community crisis situation with appropriate skills and interventions as needed for the individuals involved in a variety of situations
• Support people seeking grief support services in a non-judgmental manner to support survivors and their families
• Provide support to volunteer peer facilitators and LOSS team volunteers
• Assist with the coordination and delivery of volunteer trainings

WORK SCHEDULE: Monday to Friday, Hybrid (2 days in the office and 3 days remote)

KEY QUALIFICATIONS:

• Licensed Mental Health Professional with valid licensure in Massachusetts required
• LCSW, LICSW, LMHC or other license in mental health field preferred
• Master's degree in Human Services with a major concentration in Social Work, Public Health, Psychology, Counseling or Health Related Field
• Minimum of two years of professional experience in a social service agency
• Loss Survivor (individual who has lost someone to suicide) experience preferred
• Ability to work with sensitive information and maintain confidentiality
• Strong time management skills
• Responsive to emails, phone calls and inquiries
• Strong communication skills, including the ability to make effective and persuasive presentations to volunteers, staff, industry peers, board members, donors and others as required
• Adept at interacting with others in person, over the phone, on zoom, or via email
• Resolving conflicts and internal issues appropriately, providing difficult feedback to volunteers
• Proficiency in Word, Excel, and PowerPoint required
• Experience with Salesforce preferred
• Strong analytical thinking and organizational skills
• Detail oriented and able to accomplish tasks within prescribed time frames

ADDITIONAL REQUIREMENTS:

• Some local travel for contact with survivors and for industry related conferences as well as visits to other agencies and events
• Lifting/moving of supplies and being outdoors, sometimes in inclement weather, for events
• Flexibility in meeting changing demands while maintaining a positive attitude is essential
• Flexibility in working hours appropriate to meet responsibilities is required
• Successfully completes Samaritans' staff Befriending Training

STARTING SALARY & BENEFITS:

• Minimum starting salary is $74,000 and will be set based on experience and skill set
• Employer matched 401(k) Plan
• Short and Long-Term Disability coverage as well as Life Insurance
• Health, Dental and Vision Insurance
• Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
• Generous Paid Time Off with 23 days (10 vacation, 8 sick and 5 personal days)
• Paid Family Medical Leave benefits
• Travel Reimbursement
• 14 paid holidays
• Direct deposit payroll

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply. Equity, Justice and Inclusion - We value the full diverse community which our organization serves. As such we endeavor to make our organization reflective and representative, striving to enable access to our services regardless of identity, beliefs, or circumstances. We aspire to embrace change and to encourage growth.

Disclaimer: During the course of the interview, we may inquire about sensitive topics, including the applicant's connection to suicide. We approach these questions with the utmost respect and understanding, recognizing the potential emotional impact they may have. Participation in answering such questions is entirely voluntary, and applicants are encouraged to skip any inquiries that they find uncomfortable. The purpose of these questions is solely to gather relevant information for the assessment process, and all responses will be handled with confidentiality and sensitivity. If at any point an applicant feels distressed or uncomfortable, they are encouraged to communicate their concerns to the interviewer or withdraw from answering specific questions.