Tech Support Specialist - United, United States - PEAK Technical Staffing USA

PEAK Technical Staffing USA United, United States

1 month ago

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Description

P-CSD-001
Location: Onsite - Mt Pleasant, PA
Employment Type: Possible contract to permanent scenario

Position: Tech Specialist

Responsibilities:

Technical Expertise and Problem Resolution: Provide expert technical support by performing advanced troubleshooting, diagnosis, and issue resolution across a suite of software applications (Slack, Zoom, Google Workspace, Atlassian) and operating systems (Linux, macOS, Windows).
User Support and Efficiency Enhancement: Serve as the primary point of contact for internal teams, ensuring seamless connectivity and operational efficiency through proactive support for all software tools.
Hardware System Management: Oversee the ongoing maintenance, systematic diagnosis, and timely repair of organizational hardware assets, including desktops, laptops, and servers.
Educational Initiatives and Workforce Empowerment: Deliver comprehensive training modules to enhance employee proficiency and adherence to technology best practices.
Documentation and Knowledge Management: Maintain meticulous records, updating and managing documentation of troubleshooting methodologies and procedural steps.
Continuous Learning and Technological Advancement: Dedicate time to continuous professional development, staying updated with the latest technological advancements to ensure top-tier technical support.

Qualifications:

Solid background in supporting and troubleshooting key software and operating systems.
Robust problem-solving skills with the ability to think critically and independently.
Strong communication skills and a flair for interpersonal relationships.
Ability to manage diverse tasks and prioritize effectively.
Relevant experience in dynamic tech or startup settings and familiarity with the autonomous vehicle industry.
Travel required within the Greater Pittsburgh area.
Relevant certifications in the mentioned software or operating systems.
Demonstrated interest in and engagement with technology-driven hobbies.

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