IT Specialist in First Level Support - Harbor Springs, MI, United States - Velocity Ventures
Description
IT Support Specialist (m/f/d) at Löwenstein Medical SE & Co. KG in Harbor Springs, MI
Why Löwenstein Medical?:
Pioneering new paths. But never forgetting where we come from. For over 30 years, Löwenstein Medical has been developing and producing innovative medical technology in Bad Ems. Today, the family-owned company is one of the leading medical technology companies in the field of hospital and homecare supply. The commitment of our employees and the high quality of our products ensure us a high level of recognition - among medical professionals and users.
Your role:
- You analyze and classify incoming inquiries from users in 1st and 2nd level support
- You analyze and resolve disruptions in the hardware and software environment
- You support users with processrelated questions
- You document the processing and solution paths in the ticket system
- You optimize our service processes
- As part of the IT team, you are responsible for incoming support requests
Your qualifications:
- Successfully completed training as an IT specialist or comparable qualifications
- IT knowledge and a strong understanding of business processes
- Ideally, experience in telephone user support and using a ticket system
- Good to very good knowledge of Microsoft Office and the Windows environment
- Good communication skills and a confident demeanor
- High degree of flexibility, integrity, and empathy
What you can expect from us:
- A family-owned
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