- You have fantastic people skills; you're able to listen thoroughly and understand issues quickly.
- You're dedicated to providing top-notch service while also maintaining a keen interest in technical problem-solving.
- You're able to build long-term relationships with customers by establishing trust and credibility.
- You have an eye for detail so that even the smallest issue won't affect the customer negatively.
- You can be flexible and are good at adapting to customer needs.
- Work on escalated post implementation production issue requests received from Customer Success Teams and other internal staff/departments.
- Perform advanced troubleshooting of SPS Platform application packages, working with development and product teams to resolve code, mapping and product issues, and other troubleshooting of SPS Fulfillment product.
- Document and track issues logged in our support ticketing system.
- Coordinate efforts with other team members as required to resolve issues in compliance with our published goals/targets and customer needs.
- Provide outstanding quality service to our customers, through positive customer feedback, issue resolution at root cause.
- Effectively communicate in writing and orally. This includes timely responses to inquiries, proactive follow-up, clear and truthful explanations of our work and our solution. Proper documentation for historical purposes is required.
- Subject matter expert within Support customer segments
- Monitor segment queues looking at case age, understanding when a case needs intervention.
- Do customer fix testing to ensure issue is resolved.
- Change champion within support teams globally.
- Manage time effectively and monitor workflow to ensure customer and colleague needs are met. Document workflows properly for historical reference and visibility to status and solution.
- A minimum of 5 years of related experience with a bachelor's degree; or 8 years of experience without a degree.
- 3-5 years of advanced experience in implementing and supporting technical solutions
- Understanding of various file formats such as XML
- Experience with text editing and data mapping
- Experience with SQL scripting and troubleshooting
- ERP/account applications background such as NetSuite, Sage, Acumatica
-
Client Support Consultant
3 weeks ago
Solifi Minneapolis, United StatesJob Details: Client Support Consultant · Full details of the job. · * · * · * · * · Vacancy NameClient Support Consultant Vacancy NoVN641 Job TitleClient Support Consultant Work Location CityMinneapolis About SolifiSolifi deliver a solid financial technology foundation for equipm ...
-
Voya Financial Minneapolis, United States Full timeWe will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access t ...
-
VMC Minneapolis, United StatesJoin our dedicated Team at VMC LLC The Environmental Policy Program Support Specialist will play a crucial role in supporting environmental stewardship and compliance with federal and international environmental regulations. The successful candidate will provide essential assista ...
-
Positive Support Consultant
5 days ago
State of Minnesota Vadnais Heights, United States**Working Title: Positive Support Consultant** · **Job Class: Clinical Program Therapist 3** · **Agency: Human Services Dept** · + **Job ID** : 76394 · + **Location** : Vadnais Heights, MN · + **Telework Eligible** : Yes · + **Full/Part Time** : Full-Time · + **Regular/Temporary* ...
-
System administrator Windows
2 weeks ago
Aurora Innovations Columbia Heights, United StatesCompetent, personal, and proactive - that's top itservices AG. We provide comprehensive IT project consulting for companies and support them through the professional placement of specialists and executives. Whether for permanent positions, projects, or temporary roles, we are her ...
-
Radiant Technologies Columbia Heights, United StatesWhat we are looking for: · You are a trained biological laboratory technician, BTA, PTA, MTA or have a Bachelor's degree in a natural science field (biology, chemistry, pharmacy, food technology or biochemistry), have gained professional experience or are a motivated entry-level ...
-
Apex Solutions Hiawatha, United StatesOUR COMPANY CULTURE: · At our company, we value appreciation and a family-like atmosphere. You will have the opportunity to work independently and contribute your ideas, while also taking on responsibility. We believe in teamwork and support each other to achieve success together ...
-
Specialized Support Consultant
3 weeks ago
UnitedHealth Group Minnetonka, United StatesShowcase an unwavering commitment to improve the consumer experience through outbound issue resolution, recovery, and SSC empowerments Provide customized support that highlights UH - Cs commitment to serving our members, setting the new tone of what Support, Consultant, Customer ...
-
Spectrum Dynamics Ramsey, United StatesThe German Railway is not only one of the most important mobility service providers, but also one of the largest engineering firms in Germany. Currently, more than engineers work for us to realize and sustainably maintain new bridges, tunnels, train stations, tracks, and signal s ...
-
Positive Support Consultant
1 month ago
Department of Human Services - Direct Care and Treatment Vadnais Heights, United States Full timeWhen all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives. · Working Title: Positive Support Consultant · Job Class: Clinical Program Therapist 3 · Agency: Human Services DeptJob ID: ...
-
Skyline Solutions Nokomis, United StatesAbout the Company · We are an internationally operating consulting company specialized in the conception, implementation, and support of leading IT solutions for human resources (such as SuccessFactors, SAP HCM, Concur, ...). · You are a high performer* - we are the best place t ...
-
Branch Manager Career Changer
2 weeks ago
Infinity Enterprises Nokomis, United StatesStore Manager (m/w/d) - Erlangen · at – the future of optometry · You are looking for a job and want to start a new and exciting career in retail with good pay as a career changer? · Your job search ends here. · About us: · is looking for Store Managers to operate its digital opt ...
-
Locum Physician
1 week ago
LocumJobsOnline Minneapolis, United States Full timeLocumJobsOnline is working with Weatherby Healthcare to find a qualified Emergency Medicine MD in Morris, Minnesota, 56267 · About The Position · Enjoy the locum tenens lifestyle knowing Weatherby is here to support you every step of the way. Call and speak to one of our consulta ...
-
Infectious Disease/HIV APRN
4 weeks ago
Veterans Health Administration Minneapolis, United StatesSummary · The Minneapolis VA Health Care System (VAHCS) is a teaching hospital providing a full range of patient care services with state-of-the-art technology, as well as education and research. Comprehensive health care is provided through primary care, tertiary care and long- ...
-
Junior Technology Advisory Consultant
3 days ago
Eide Bailly Minneapolis, United States Full timeWho We Are · Eide Bailly provides clients across the nation with core tax and audit services, in addition to our expanded specialty services offerings, including technology consulting. At Eide Bailly Technology Consulting (EBTC), we trust there is a better way -- a better way to ...
-
Risk Management Specialist
1 week ago
Mindlance Minneapolis, United StatesTitle: Business Execution Consultant / Risk Management Specialist · Location: Minneapolis, MN · Term: 06 months (Possible Contract to Hire) · Grow your career as a Business Execution Consultant with an innovative global bank. 06+ months contract opportunity (with a strong chance ...
-
Senior Business Execution Consultant
5 days ago
WELLS FARGO BANK Minneapolis, United States Full timeAbout this role: · Wells Fargo is seeking a Senior Business Execution Consultant to join the Global Employee Relations Operations Support team. This role will be responsible for large initiatives and their corresponding projects, processes and related items. This position reports ...
-
Locum Nurse Practitioner
2 days ago
Weatherby Healthcare Minneapolis, United States Full timeGet in touch with a Weatherby consultant today to learn more about this and other opportunities available now.Must have active state license · BC required · Days · BLS required · Sutures, splints, I&D, and foreign body removals · Credentialing needed · DEA needed · Health, vision ...
-
Consulting Associate, Scientist
1 week ago
ERM Minneapolis, United States Full timeERM is seeking a motivated Consulting Associate, Scientist to join our growing office in Minneapolis, MN . This role includes assisting Project Managers on a variety of projects including environmental impact assessment and permitting for capital projects, as well as environmen ...
-
Grants Writing Consultant
1 day ago
Fox Advancement Minneapolis, United States RemoteFox Advancement is currently seeking non-federal and federal grant writers. Those with experience in early education or post-secondary education, as well as Department of Energy or Department Labor grant experience, are highly desirable. · The Role · Fox Advancement seeks highly- ...
Lead Customer Support Consultant - Minneapolis, United States - SPS Commerce, Inc.
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
The Lead Customer Support Consultant - Network Expansion is responsible for providing excellent advanced high-level technical support for SPS Commerce customers by researching customer support issues and providing sound solutions in a timely manner.
Why SPS?
We solve retail supply chain problems by cutting through inefficiency with innovation and automation.
At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.
We have the world's largest retail network, and we don't just lead the industry, we are the industry.At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don't just grow here, they're made here.
Does this sound like you?