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    Field Services Engineer - Portland, United States - Prosum

    Prosum
    Prosum Portland, United States

    2 days ago

    Prosum background
    Description

    Prosums direct client is seeking a Field Service Engineer to join their team on a Direct Hire Basis. This role is Hybrid mix of working in office, client sites and remotely.

    *Must have Engineering Degree*

    1-5 years hands on experience

    Perks:

    • Growing company acquiring new customers
    • 30+ openings across several states
    • Benefits are outstanding (pay for 100% benefits)
    • 35 hour work week (anything over is overtime)

    Job Description:

    • This Engineer position is responsible for providing field service engineering activities to Company customers independently
    • This position troubleshoots more complicated products and problems.

    Essential Job Functions Field Service Engineering

    • Receives service calls from customer.
    • Determines customer need or problem and responds accordingly.
    • May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site.
    • Performs preventative maintenance on Company products.
    • Establishes and manages a local maintenance service
    • Provides liaison between customer and applications programmer for customer requests involving change in applications.
    • Researches market needs and customer applications of Company products.
    • Submits application report to management in a timely manner.
    • Supports sales activities and establishes and maintains good relationship with customers.
    • Participates in sales meetings as required.
    • Provides training to other Company field service engineers as needed.
    • Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner

    Nice to have:

    • Optical/camera
    • Worked in a cleanroom environment
    • Technical experience in mechanical, electrical, lasers, robotics, and mirrors would be plus.
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