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    Field Service Engineer - Portland, United States - Mattson Technology

    Mattson Technology
    Mattson Technology Portland, United States

    1 week ago

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    Description

    Job DescriptionKey Responsibilities:

    • Able to perform installation, calibration, repairing and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams
    • Able to perform equipment upgrades
    • Able to work independently
    • Develop strong customer relationships at multiple levels in the customer organization.
    • Manage customer's expectations
    • Manage day-to-day service activities at assigned customer sites
    • Work with end users to schedule work tasks as required
    • Report and track activities including installations and equipment issues
    • Perform preventative and corrective maintenance tasks as necessary
    • Compiles data for and prepares regularly scheduled or special reports, analysis, and statements.
    • Interfacing with customer on technical matters
    • Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results.
    • Process experience desired to be able to run and perform basic process troubleshooting
    • Drives key projects to improve equipment performance
    • Travel as needed to support customers
    • Drives key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations
    • Support other projects as assigned by management

    Other duties as assignedRequirements:

    • Five to eight years experience in a field service engineer role dealing directly with customers preferably in semiconductor industry
    • Associates degree in electronics or equivalent experience in the electronics field
    • Domestic or international travel required up to 90% and may have a short notice of 24 hours
    • Ensures all safety requirement are satisfied and current as per local and corporate requirements
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