- Vacation and Paid Time Off
- Hotel discounts at brand properties
- Holiday Pay for worked holidays
- Birthday Pay: A full paid day on your birthday
- Referral bonuses
- Essential Functions
- Warmly and professionally welcome all guests and ensure quality check-in and checkout experience.
- Handles confidential information, including guest records, with a high degree of integrity.
- Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy.
- Responsible for cash drawer contents and transactions during shift.
- Maintains and updates accurate records using the hotel's systems, such as the PMS system.
- Demonstrates a keen eye for detail when performing Night Audit functions and procedures.
- Ensures common areas/entryway/lobby is clean, neat, and orderly.
- Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
- Job Responsibilities
- Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
- Seek feedback from guests to identify areas for improvement and relay compliments to the team.
- Execute check-in/check-out processes with accuracy and efficiency.
- Manage reservations, cancellations, and room assignments to optimize occupancy.
- Ensures reservation and billing accuracy.
- Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests).
- Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.
- Maintain an organized and tidy front desk area, contributing to an overall positive guest impression.
- Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.
- Collaborate with team members to find solutions and prevent recurring problems.
- Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies.
- Escalate complex issues to the appropriate supervisor or department when necessary.
- Understanding and timely completion of essential functions & job responsibilities and their impact on the organization.
- Goal accomplishment and problem solving by being resourceful and applying your knowledge.
- Communicating effectively and fostering positive relationships with all other colleagues.
- Attending work on time as scheduled and adhering to attendance policy.
- Understanding and following processes and procedures for documentation and communication of important information.
- Guest Service Scores regarding Loyalty Recognition, Overall Arrival Experience, and Overall Service.
- High School Diploma or GED
- Proficiency in Microsoft Office programs
- Must be available to work morning and evening shifts
- Must be available to work on weekends & holidays
- While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms.
- The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
- The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
-
Night Auditor
1 week ago
Homewood Suites Houston Northwest Cy Fair Houston, United StatesWe're in northwest Houston, just off US 290 and minutes from Beltway 8. Less than two blocks from North Cypress Medical Center and Memorial Hermann, our suites offer a comfortable family retreat with fully equipped kitchens and separate living and dining areas. · We're currently ...
-
Night Auditor
3 weeks ago
Sleep Inn and Suites Downtown Houston Houston, United States Full time**QUALIFICATION STANDARDS** · Education & Experience: · - At least 2 to 3 years of progressive experience in a hotel or a related field PREFERRED. High School diploma or equivalent required. · - College course work in related field helpful. · - Previous supervisory responsibility ...
-
Night Auditor
1 week ago
Hotel Granduca Houston, United States**JOB SUMMARY**: · Balance room, restaurant and bar daily work. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. Also works as a front desk agent during shift as needed. · **ESSENTIALL JOB FUN ...
-
Night Auditor
1 week ago
Le Meridien Houston Downtown Houston, United StatesProperty Description: · Overview: · Are you a detail-oriented individual who thrives in a fast-paced environment? Join our team as a Night Auditor and play a crucial role in ensuring the smooth operation of our hotel during the night hours. We are seeking a dedicated and responsi ...
-
Night Auditor
5 days ago
Hampton Inn Houston I-10W Energy Corridor Houston, United States**At Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach h ...
-
Night Auditor
1 week ago
Best Western Texas City Texas City, United States**EXPERIENCE IS REQUIRED · We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimate ...
-
Night Auditor Fosse Experience
2 weeks ago
Moxy Houston Downtown Houston, United StatesWe are looking for **Night Auditor** · **Marriott FOSSE Experience required · **Pay starts at $16.00 based on experience,** PLUS tip pool at the end of each shift. Shifts are 10pm-6am · - **Position does require at least 2 years of hotel experience** · **All ABOARD** · Pay: From ...
-
Part Time Night Auditor
2 weeks ago
Courtyard Houston Galleria Houston, United States Part timeJob Summary: · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparin ...
-
Night Auditor/front Desk
2 weeks ago
Courtyard Houston Medical Center Houston, United States: · Our team is looking to add a motivated Night Auditor to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication ...
-
Overnight Agent/ Night Auditor
3 weeks ago
Remington Lodging & Hospitality Sugar Land, United States**What you will be doing** · - Perform all daily audit functions for front office and each outlet of the hotel. · - Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely ...
-
Night Auditor/front Desk Clerk
3 weeks ago
Comfort Suites Clay Road Houston, United StatesNight Audit Agents are responsible for maintaining and promoting hospitality at all times; welcoming and serving our guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone. Night Audit Agents make the first impression by extending a warm welcome ...
-
Night Auditor/front Desk
1 week ago
La Quinta by Wyndham Houston East Houston, United StatesWe're looking to hire somebody with a friendly smile and exceptional attitude for our Front Desk Receptionist. **If you have a flexible schedule, ability to work independently, perform professionally, and great customer service skills, we're looking for you**Communication skills ...
-
Night Auditor
4 days ago
La Quinta Inn Houston Spring South Spring, United StatesJob Summary: · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations prepari ...
-
Night Auditor
3 weeks ago
Aimbridge Hospitality Spring, United StatesJob Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparin ...
-
Night Auditor
4 days ago
Aimbridge Hospitality Spring, United StatesJob Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing ...
-
Night Auditor
5 days ago
Aimbridge Hospitality Spring, United StatesJob Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing ...
-
Front Desk Agent and Night Auditor
1 week ago
Best Wesern Plus Heritage Inn Jacinto City, United States**FRONT DESK JOB DESCRIPTION**: · **We are looking for Hotel Front Desk Agent with great customer service to serve as our guest's first point of contact and manage all aspects of their accommodation.** · **Front Desk Agent Responsibilities**: · **Front Desk Agent responsibilities ...
-
Night Auditor/guest Service Agent
3 days ago
Holiday Inn Houston IAH Houston, United StatesJob Summary: · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparin ...
-
night auditor
3 weeks ago
Drury Hotels Company, LLC Houston, United StatesPerforms all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous days receipts to verify and balance Night Auditor, Auditor, Audit, ...
-
Night Auditor
3 weeks ago
Marriott Hotels & Resorts Houston, United StatesProvides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned. Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests an Night Auditor, Auditor, Audit ...
Night Auditor - Humble, United States - Sincere Hospitality
2 weeks ago
Description
Sincere Hospitality is actively hiring for a Night Auditor
Who we are
Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.
Who you are
Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy the silence of night and think of yourself as a night-owl? If you relate to any of these qualities, this could be the fulfilling job you are looking for
Benefits
We are proud to offer competitive wages and the following benefits for full-time and part-time employees:
Job Summary
As a pivotal member of the hotel, the Night Auditor is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager.
Your day-to-day
The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below.
Performance Metrics
Note: This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs.
Performance will be assessed based on the following:
Qualifications
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required.
Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
