Night Auditor - Houston, United States - Sleep Inn and Suites Downtown Houston

Description

• At least 2 to 3 years of progressive experience in a hotel or a related field PREFERRED. High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license for the applicable state.

• Flexible and long hours sometimes required.

• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Approach all encounters with guests and employees in a friendly, serviceoriented manner.
• ALWAYS wear appropriate uniform and name tag.
• Maintain regular attendance in compliance with Company standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Company standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Obtain all necessary information when taking room reservations.
• Monitor all V.I.P. and special guest requests.
• Review Front Office log and Trace File daily.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all rates, packages, and promotions currently underway.
• Reconcile end of month commissionable reservations from online travel agencies.
• Reconcile cash deposits from week to week.
• Consistently enroll guests, daily and weekly, into brand loyalty/rewards program.
• Be familiar with all inhouse groups and guests.
• Be aware of all closed out and restricted dates.
• Follow and enforce all Company hotel credit policies.
• Be able to perform all duties of Guest Services Agent.
• Ensure sundry, pantry, market center is stocked at all times.
• Enroll guests in Choice Privileges Rewards.
• Assist HSKP with laundry during busy periods or emergencies.
• Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
• Maintain proper operation of the P.B.X. console and ensure that all Company standards are met.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel (set example for other employees, be the team leader).
• Assist the G.M. in ensuring that employees are following and maintaining Company standards (i.e., answering phones, callbacks to guests, guest request log).
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other employees.

• 12 hour shift
• 8 hour shift
• Evening shift
• Every weekend
• Night shift
• Overnight shift

• Hotel experience: 1 year (preferred)