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Associate Director Community Philanthropy
5 days ago
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Associate Director of Dcfs Child Protection
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Northern Illinois University DeKalb, United StatesPosting Detail Information · **Working Position Title** · - Associate Director of DCFS Child Protection Training Academy (CPTA) at NIU (1285)**Classification** · - Program Coordinator - Custom Classification**Position Number** · **Open Date** · - 05/16/2024**Close Date** · - 06/1 ...
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associate director
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Compass Group, PLC Atlanta, United StatesThis leadership position assists the successful operation of Food & Nutrition Services in an Acute Care Hospital. The Associate Director of Food and Nutritional Services will assist in the responsibility for all foodservice-related activities; includ Director, Associate, Patient ...
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Associate Director/ Director
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Associate Director
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Associate Director/ Director
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Associate Director
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Associate Director/ Director
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Associate Director
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Associate Director
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Emory University Atlanta, United StatesDiscover Your Career at Emory University: · Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of ...
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Associate Director
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Associate Director
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Associate Director
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Associate Director/ Director
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Associate Director
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BioSpace Atlanta, United StatesJob Details · At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need th ...
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Associate Director
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Eli Lilly and Company Atlanta, United States Full timeAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve th ...
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Associate Director
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Willis Towers Watson Atlanta, United States Full timeJob Description · As a Vendor Placement Associate Director, you will significantly contribute to a client's benefits strategy through managing and/or leading the entire vendor/carrier bid, procurement, and negotiation process. You will work across the full spectrum of employer he ...
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Associate Director of Sales
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Legacy Ventures Hospitality Atlanta, United StatesThe Atlanta-based Associate Director of Sales will be responsible for driving revenue growth and market share for the Glenn Hotel, a Marriott Autograph Collection, and the Hilton Garden Inn Atlanta Downtown. · This individual will lead the sales department while providing strate ...
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Associate Director of Sales
1 week ago
Legacy Ventures Hospitality Atlanta, United StatesThe Atlanta-based Associate Director of Sales will be responsible for driving revenue growth and market share for the Glenn Hotel, a Marriott Autograph Collection, and the Hilton Garden Inn Atlanta Downtown. · This individual will lead the sales department while providing strate ...
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Associate Executive Director
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YMCA Metro Atlanta Atlanta, United StatesAs a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission ...
Associate Director - Atlanta, United States - 2COMS
Description
Job DescriptionAbout Client
Our Client provides innovative and transformative customer care and customer experience solutions to the world's leading brands.
There are more than 35,000 people who are part of the client family in 42 locations in North America, Asia, Europe, and the Caribbean.
Founded in 1998 in Los Angeles, client expanded operations into a global area.Today client plays a key role partnering with multinational companies as they expand their reach into one of the world's largest global economies.
Position:
Associate Director of Operations
Location:
Hyderabad
Reporting to:
Site Leader/ SVP Operations
Type:
Full-time
Shift:
US working hours
Role and Responsibilities:
As the Associate Director of Operations for Operations, you will be responsible for overseeing the day-to-day operations, fostering a positive work culture, and driving the team towards achieving performance targets.
Your role will encompass the following responsibilities:
Team Leadership:
Provide strong leadership, mentorship, and guidance to the Contact Center team, including managers and supervisors.
Foster a collaborative and customer-centric culture that empowers employees to deliver outstanding service.
Operational Excellence:
Set and monitor operational goals, KPIs, and performance metrics to ensure optimal team performance and efficiency.
Implement strategies to improve key metrics, such as customer satisfaction, first-call resolution, average handle time, and service level agreements.
Process Improvement:
Identify process gaps and inefficiencies within the Contact Center operations and implement continuous improvement initiatives.
Collaborate with cross-functional teams to streamline processes and enhance customer service delivery.
Quality Assurance:
Develop and maintain quality assurance programs to ensure consistent delivery of high-quality customer interactions.
Conduct regular quality assessments, provide coaching, and develop training plans for team members.
Stakeholder Management:
Build strong relationships with internal departments to align Contact Center operations with overall company goals.
Collaborate with clients or partners to understand their needs and provide insights to enhance service delivery.
Budget Management:
Assist in creating and managing the budget for the Contact Center operations, optimizing resources for maximum efficiency.
Technology and Innovation:
Stay updated on industry trends, emerging technologies, and best practices in contact center operations.
Recommend and implement technology solutions that improve agent productivity and enhance customer experiences.
Reporting and Analytics:
Generate regular reports and analytics to measure performance and provide insights to senior management.
Use data-driven insights to make informed decisions and drive continuous improvement efforts.
Qualifications:
Bachelors degree / Masters degree preferred.
15+ years of proven experience in contact center management, including 10+ years in a leadership role.
Strong understanding of contact center operations, customer service best practices, and performance metrics.
Excellent leadership and communication skills, with the ability to motivate and develop teams.
Proven experience in process improvement, change management, and project management.
Strong analytical and problem-solving abilities with a data-driven approach.
Proficiency in using contact center software, CRM systems, and reporting tools.
Exceptional interpersonal skills and the ability to collaborate effectively with various stakeholders.
Requirements:
Applicant must have experience into leadership role for 10+ years
Must have experience into managing Contact Centre / BPO Operations.
Must be a localite of Hyderabad
Must have exposure to manage 100+ team
Early Joiners preferred (Notice Period can be bought out by client)
Requirements:
senior manager operations
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