-
Labor management service for company
2 weeks ago
beBee Handyman Josephine, TX, United States Freelance"Hello, I would also need a quote for a company with 10-50 employees in Josephine, TX. It is important to clearly define the specific tasks that will be performed. · There are several companies in different provinces, with the main one located in Madrid.What type of management is ...
-
Stellar Innovations Troy, United StatesFrom hospitals to industries to fire departments, people all over the world rely on our products: state-of-the-art technology that combines true engineering with the digital future. With over 130 years of experience, passion, and the bold ideas of more than employees, we are comm ...
-
Guest Service Manager
2 weeks ago
Wally's Operating Company LLC Pontiac, United States**Summary** · Responsible for achieving successful established standards, goals and overall exceptional guest satisfaction. · **Essential Duties and Responsibilities** include the following. Other duties may be assigned. · Must also be able to perform store manager functions as n ...
-
beBee Handyman Ransom Canyon, TX, United States FreelanceI am in need of a Management service in Ransom Canyon, TX with the following characteristics:What type of management service is needed? · Fiscal and/or tax (taxes, income, etc.) · Type of management service contract · One-time consultation (1 time) · Client profile · Individual · ...
-
beBee Handyman Jewett City, CT, United States FreelanceI am 10 days post-op from gallbladder surgery and I suffer from back pain and inflamed and blocked cervical vertebrae with dizziness and pain. Have you ever tried any alternative therapies? · Yes · What do you need acupuncture for? · Management of pain and symptoms for chronic pa ...
-
Sales Service Manager
4 days ago
PA Solutions Warren, United States**Duties**:The role of Sales and Service Manager consists of the following duties: · - Develop and maintain relationship with existing and new customers for service. · - Generate purchase orders to meet or exceed annual goal. · - Maintain & submit appropriate records for forecast ...
-
Project Manager for Shared Services Parts"
3 days ago
Skyline Solutions Sterling, United StatesYour tasks will include coordinating and conducting interdisciplinary project work in the field of spare parts management, improving processes within the department in coordination with interfaces, particularly logistics, shipping, and IT, and applying suitable methods and approa ...
-
Service Manager
1 week ago
DeVita & Hancock Hospitality Troy, United StatesJob Description · Job DescriptionWe are seeking a Service Manager to join the Dino Family · Position Scope: · The Service Managers role is to provide uncompromised excellence at all time, making the Guest and the Bar-B-Que the heart and passion of all they do. The Service Manage ...
-
Service Manager
12 hours ago
Holland Pump Company Troy, United StatesService Manager · Introduction · Welcome to the position of Service Manager at Holland Pump Company We are looking for a motivated and passionate individual to join our team. As the Service Manager, you will be responsible for leading and managing our customer service team. You ...
-
Service Manager
2 weeks ago
Holland Pump Company Troy, United StatesService Manager · Introduction · Welcome to the position of Service Manager at Holland Pump Company We are looking for a motivated and passionate individual to join our team. As the Service Manager, you will be responsible for leading and managing our customer service team. You ...
-
beBee Handyman Collinsville, CT, United States FreelanceI am in need of a Management service with the following characteristics in Collinsville, CT:What type of management service is needed? · Fiscal and/or tax (taxes, income, etc.) · Type of management service contract · One-time consultation · Client profile · Individual · Are you l ...
-
IT Service Manager
3 days ago
Sapphire Solutions Tull, United StatesThe company Heristo AG is currently offering this job in Sassenberg. If you are currently looking for a job in the IT field, you should check out the details on the company's website. There you will find detailed information about the position and the company. · Your benefits · W ...
-
Nursing Service Management
3 weeks ago
Radiant Innovations Ferndale, United StatesAre you passionate about helping people in your nursing profession and value joy in your work? · ▸ If respectful interaction in the workplace is important to you, · ▸ if you are looking for a strong team and a positive work environment, · ▸ if appreciation and recognition motivat ...
-
beBee Handyman Berkley, MI, United States FreelanceI am in need of a Management service with the following characteristics in Berkley, MI:What type of management service is needed? · Labor · Type of contract for the management service · Retirement · Client profile · Individual · Are you looking for a local or online consultancy? ...
-
beBee Handyman Sherwood Manor, CT, United States FreelanceWe have a limited partnership in Sherwood Manor, CT that has been in the process of closing since 2020. However, due to outstanding debts, we have been unable to complete the closure. We now need to file tax returns for the years 2019 (the last year of activity) and 2020, 2021, a ...
-
Manager of Patient Services
2 weeks ago
Shields Health Solutions Farmington, United StatesAt Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a 'Great Place to Work' four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health ...
-
Client Services Manager
3 weeks ago
SPAR Troy, United States**Overview** · SPAR is a global leader in providing consumer solutions representing top-tier CPG partners and fortune 100 retailers across 10 countries. We are expanding our Client Service Teams and welcome you to consider SPAR to further your career. To be successful in your Cli ...
-
beBee Handyman Madisonville, TX, United States FreelanceI am in need of a Management service with the following characteristics in Madisonville, TX:What type of management service is needed? · Fiscal and/or tax (taxes, income, etc.) · Type of management service contract · Continuous advice (monthly or quarterly) · Client profile · Sel ...
-
SilverWorks Warren, United StatesWe are a cool company in the IT services sector and support our clients in accelerating their digital transformation. · Do you want to be part of a dynamic team that drives innovation and strives for excellence in service delivery? Then we are looking for you.What to expect · As ...
-
Service Project Manager
1 week ago
Koch Industries, Inc. Troy, United StatesRoll out the service strategy along all company, connecting with the priorities to maximize the impact of the actions. Build capability across the organization driving the right discussions. Focus areas:Drive the CFT discussion about the service defi Project Manager, Manager, Pro ...
Store Manager of Service - Troy, United States - Pep Boys
Description
****
**Store Manager of Service**
**Store Manager of Service**
**Requisition ID:**
**Category:** Service Desk
**Position Summary**
Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.
**Duties & Responsibilities**
Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
Train and coach service selling associates on Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.
Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.
Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.
Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.
Partner with the Fleet business team to maintain and build Fleet service customer relationships.
Advise associates, technicians, and customers on tires, parts and service programs.
Effectively communicates with all store associates, managers, and customers.
Key holder and responsible for basic and detailed opening and closing responsibilities.
Other duties as assigned.
**Knowledge, Skills, and Abilities**
High school diploma or equivalent required.
One year of experience in automotive service environment.
Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.
Valid Drivers License.
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Acted as a work lead or supervisor previously.
Ability to exercise judgement and to work independently.
Strong customer service skills.
Ability to handle difficult customer situations.
Comfortable utilizing up-sell techniques.
Strong cash handling skills, including the use of POS systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy and follow-through.
Ability to work Days, Nights, Holidays and Weekends.
**Physical Demands/Work Environment**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
**Physical Demands**
Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.
High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.
Store Manager of Service professionals in Troy
-
Sarah Weinert
Im a PreVet student at MSU
-
Marcia Thompson
Full-time/ Part-time Worker