Director, Rental Assistance Operations - Springfield, United States - Way Finders

Way Finders
Way Finders
Verified Company
Springfield, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Department:

Rental Assistance Work Arrangement:
Onsite


Director, Rental Assistance Operations

At Way Finders, we are passionately invested in lifting up the region's people, places, and systems.
Though our team performs a wide variety of functions, we are united by our shared mission:

to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time
Director, Rental Assistance Operations.


The Director furthers our mission through oversight of Rental Assistance quality control and program compliance functions, payment processing, and inspection services.



Responsibilities include:


  • Oversee the department's quality control program to ensure compliance with federal and state government housing standards including the completion and resolution of audit findings
  • Establish inspection services standards, processes, and policies; monitor achievement and compliance with the same to ensure the timely and complete inspection of rental properties
  • Implement systems and improve workshops to better service and educate landlords
  • Provide timely reporting to senior management, funding sources, and any other required or appropriate entity
  • Work with the management team to develop staff training curriculum, including training manual and materials
  • Collaborate to evaluate current systems and workflows; make recommendations for changes and improvement of systems, including working closely with information technology staff, as needed
  • Manage and implement internal systems for quality assurance and effectiveness that identify, quantify, and measure customer satisfaction, program goals, and objectives; develop systems and/or trainings to make program modifications that address identified areas of improvement
  • Interpret and implement program policies and procedures, including consultation with legal counsel as necessary
  • Work closely with management and staff on the provision of services to the clients and landlord community
  • Attend local and statewide meetings as necessary as a representative of the organization
  • Maintain effective relationships with existing and potential funding sources; local, state, and federal officials; and other stakeholders
  • Proactively identify and inform leadership of any issues that may adversely affect programs or the organization
  • Remain current with the trends and developments in program design and funding within the field of affordable housing

Supervisory responsibilities include:


  • Hire new/replacement staff in an efficient and equitable manner, following recruiting process guidelines
  • Provide clear training, to include timelines and feedback, with flexibility given for different learning styles
  • Evaluate and provide timely feedback to staff on performancerelated matters; assess staff members' strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills
  • Those directly and indirectly supervised includes inspection services manager, housing inspectors, and related program staff

Requirements include:


  • 5 years' progressively responsible experience in housing/social services program administration, or a related role; a combination of experience plus a Bachelor's degree may be a substitute
  • 3 years' midlevel supervisory experience
  • Preference for advanced knowledge and experience with Federal and State Rental Assistance and Tenancy regulations
  • Ability to assess/analyze systems and workflows to ensure the most efficient/effective operation of programs
  • Advanced ability with Microsoft Suite (including Excel); database management; electronic file and audit management; and comfort learning new technologies
  • Excellent verbal, written, and interpersonal communication skills with the ability to work with diverse populations
  • Excellent organizational skills with a high degree of accuracy and attention to detail, plus the ability to reprioritize
  • Bilingual (English/Spanish) skills preferred, but not required
  • CORI

Benefits include:
Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic


Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve.

Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender ident
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