Communication Specialist - Commerce, United States - LifeLine Ambulance CA

LifeLine Ambulance CA

Verified Company

Commerce, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Pay Range Starting At:
$21.00/hr

Job Summary:

As a Communications Specialist at LifeLine EMS's Communications and Dispatch Center, your core responsibility is to provide exceptional customer service while efficiently handling incoming calls from medical facilities and entering them into the CAD.

This vital role involves accurately booking calls into the Computer-Aided Dispatch (CAD) system and collaborating with the Matrix and CAD Specialist (MACC) for precise Estimated Time of Arrivals (ETAs) and insurance-related inquiries.

Responsibilities:

Essential Functions_

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Superior Customer Service: Deliver outstanding customer service by demonstrating empathy, patience, and professionalism when interacting with callers. Maintain a calm and reassuring demeanor during high-stress situations.
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Call Handling: Answer incoming calls promptly and gather essential information from medical facilities to initiate the booking process. Ensure accurate and complete data entry into the CAD system.
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CAD Coordination: Collaborate with the MACC to optimize dispatching procedures. Utilize the CAD system to assign appropriate ambulance units and efficiently allocate resources to meet response time targets.
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ETAs and Insurance Queries: Rely on the expertise of the MACC to provide callers with precise ETAs. Assist with answering questions related to insurance coverage and billing, utilizing available resources to provide accurate information.
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Team Collaboration: Work in close coordination with fellow Communications Specialists, Communications Specialists and Controllers, and the MACC to maintain effective communication and ensure seamless operations within the Communications and Dispatch Center.

Maintains a comprehensive understanding of EMS and Dispatch policies, procedures, and regulations to ensure compliance and adherence to industry standards.

Qualifications:

Emergency Medical Dispatcher (EMD) or EMT certificate.
Proven experience in emergency communications, preferably within the EMS or related field.
Excellent verbal and written communication skills, with the ability to communicate clearly and concisely in highstress situations.
Indepth knowledge of emergency communication systems, protocols, and best practices.
Effective communication and interpersonal skills to collaborate with other Communications Specialists, dispatchers, and hospital and facility personnel.
Strong organizational skills and the ability to multitask and prioritize tasks effectively.
Exceptional problemsolving and decisionmaking abilities, especially in timesensitive and critical situations.
Ability to maintain composure and professionalism during highpressure situations and effectively manage stress.
Detailoriented with exceptional organizational and time management abilities.
Demonstrated ability to work collaboratively in a team environment and build strong relationships with stakeholders.

Compliance & Safety:

Reviews paperwork for accuracy and correct process.
Must participate in scheduled and unscheduled onsite compliance audits.
Implements corrective/preventive measures as determined by the Corporate Compliance/Audit Committee.
Cooperates with Internal Audit, Compliance and Dispatch Operations on any recommendations and changes to compliance and legal workflow issues.
Takes swift and immediate action in accordance with Internal Audit and Corporate Compliance on any areas of concern.
Complies and enforces all policies and procedures.
Has successfully completed all required Compliance Training within the required time.
Has had no compliancerelated corrective action during the current review period.
Participate in Safety and Risk training and activities.
Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities.
Ensures a safe and productive work environment. Be a steward of safety, that you and your peers operate safely, in an environment free from danger and risk.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Work Environment:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is predominantly an indoor setting characterized by cleanliness, providing a comfortable and conducive atmosphere for administrative tasks.

The following factors are representative of the work environment:

Typing and

Computer Interaction:
Daily responsibilities include extensive use of computers and other electronic devices. Employees engage in typing, data entry, and computer interactions.