- Ensure appropriate and efficient allocation of resources.
- Foster exceptional partner relationships to ensure quality service.
- Planning, assigning and directing work in the Communications Center.
- Performance Improvement and appraisal for the team members.
- Addressing and resolving problems, issues and complaints.
- Collaborate with all LifeLine team members to ensure On Time Performance (OTP) standards are met.
- Communication with Leadership teams and other departments.
- Maintain professional appearance and demeanor.
- Ensure compliance with organizational policies.
- Monitor organizational dashboards and reports to ensure operational efficiency within the Communications Center.
- Participates in Quality Improvement activities including chart audits, peer reviews and focused studies.
- Participates in continuing education activities as a student, instructor, and proctor.
- Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities.
- Other duties as assigned.
- Current EMD, ETC, or EMT Certification
- Demonstrated strong customer service skills
- Schedule availability to meet operational needs.
- Demonstrated ability to supervise or lead a team
- Ability to multitask
- Demonstrated ability to manage difficult or emotional situations.
- Ability to work independently and follow directions
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to accurately complete forms and write concise and accurate reports.
- Ability to effectively present information to co-workers, licensed healthcare professionals, communications center personnel, supervisors, managers, and administrators.
- Ability to listen actively and comprehend the meaning of communications with co-workers, licensed healthcare professionals, communications center personnel, supervisors, managers, and administrators.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to read and interpret routine performance data and bar graphs.
- Ability to apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to define problems, establish facts based on both objective and subjective data, and draw valid conclusions.
- Ability to interpret basic physiological and psychological signs and symptoms and identify those that are not normal.
- Reviews paperwork for accuracy and correct process.
- Must participate in scheduled and unscheduled onsite compliance audits.
- Implements corrective/preventive measures as determined by the Corporate Compliance/Audit Committee.
- Cooperates with Internal Audit, Compliance and People Operations on any recommendations and changes to compliance and legal workflow issues.
- Takes swift and immediate action in accordance with Internal Audit and Corporate Compliance on any areas of concern.
- Complies and enforces all policies and procedures.
- Has successfully completed all required Compliance Training within the required time period.
- Has had no compliance-related corrective action during the current review period.
- Participate in Safety and Risk training and activities.
- Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities.
- Ensures a safe and productive work environment. Be a steward of safety, that you and your peers operate safely, in an environment free from danger and risk.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- The employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
- The employee must have close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
- Develop a plan for maintaining your own professional growth and development.
- Evidence of respect for dignity, welfare, basic rights of all patients and team members
- Maintain an elevated level of competency within the staff.
-
Communications Operations Supervisor
3 weeks ago
City of Bakersfield Los Angeles, United StatesUnder general supervision, supervises all aspects of the Police Communications Center and Electronic Data Reproduction Office; assists in planning, organizing, and coordinating the activities of the Police Communications Center and the Electronic Data Reproduction Office. Perform ...
-
Community Health Services Supervisor
6 days ago
Children's Hospital Los Angeles Los Angeles, United StatesLocation/Org Data : Introduction: · **NATIONAL LEADERS IN PEDIATRIC CARE** · Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California. · Here world-class experts in medicine, education and rese ...
-
Hathaway-Sycamores Los Angeles, United StatesJOB SUMMARY: · Sycamores provides a spectrum of equitable mental health services through various programs to multicultural populations of all acuities. Although it serves a variety of consumers, the agency focuses primarily on providing care to low-income, high at- risk youth. · ...
-
Communications Supervisor
4 days ago
City of Redondo Beach Redondo Beach, United StatesAre you looking to be a vital member of the City of Redondo Beach's Emergency Communications team? We are looking for current Communications Dispatch Supervisors and/or experienced Communications Dispatchers ready to take the next step in their career to join our Emergency Commun ...
-
Communications Supervisor
4 days ago
City of Redondo Beach, CA Redondo Beach, United StatesSalary : $80, $103,476.00 Annually · Location : Redondo Beach Police Department, CA · Job Type: Full-Time · Department: Police Department · Division: Communications · Opening Date: 09/15/2023 · Closing Date: Continuous · FLSA: Determined by Position · Bargaining Unit: Pro ...
-
Supervisor, Community Nursing
1 week ago
Huntington Hospital Inc Pasadena, United States** Internal Workers - Please log into your Workday account to apply ** · Huntington Hospital Employee Login · Compensation Range: · Anticipated Base compensation rate is in the range of $118, $140,515.00 / Year depending on qualifications and experience. · Department: · 8010 ...
-
Hathaway-Sycamores CFS Los Angeles, United StatesJOB SUMMARY: Sycamores provides a spectrum of equitable mental health services through various programs to multicultural populations of all acuities. Although it serves a variety of consumers, the agency focuses primarily on providing care to low-income, high at- risk youth. The ...
-
Supervisor, Community Nursing
3 weeks ago
Huntington Hospital Inc Pasadena, United States** Internal Workers - Please log into your Workday account to apply ** · Huntington Hospital Employee Login · Compensation Range: · $118, $171,285.00 / Year · Department: · 801064 Residential Care Program · Expectations: · Under the supervision of the Director and Manager ...
-
Communications Center Supervisor
1 week ago
TBI Airport Management Burbank, United States**TBI Airport Management, Inc.** · **Burbank Bob Hope Airport** · **Supervisor, Operations Communications Center** · **Reports to**: Operations Management · **Status**: Exempt · **Pay**:$77,250 annual · **Schedule**:9/80 work schedule (two rotations) · Sun - Thurs 8:00 a.m. - 5:0 ...
-
Supervisor, Community Nursing Scn
3 weeks ago
Huntington Hospital Pasadena, United States** Internal Workers - Please log into your Workday account to apply** · - Huntington Hospital Employee Login · Compensation Range: · $118, $171,285.00 / Year · Department: · 801064 Residential Care Program · Expectations: · Under the supervision of the Director and Manager of Sen ...
-
Community Service Officer Supervisor
1 week ago
City of Paramount Paramount, United States**Description**: · **INTERNAL RECRUITMENT ONLY** · **THE CITY** · Located in the gateway to the Los Angeles metropolis, the City of Paramount offers secure quality of life to its residents and a business-friendly attitude that has created a growing retail and services sector, wit ...
-
RN Clinical Staff Observation Area
3 weeks ago
Martin Luther King, Jr. Community Hospital Los Angeles, United States Full timeIf you are interested please apply online send your resume to · POSITION SUMMARY · The Clinical Staff Nurse is a skilled and experienced professional Registered Nurse (RN) responsible for excellence in the clinical practice of nursing and the management of patient care. Reporting ...
-
RN Case Manager
3 weeks ago
Epic Healthcare Los Angeles, United StatesEpic Healthcare - NOW HIRING: Full-Time RN Case Manager & Educating Supervisor Location: Los Angeles County and Orange County Area About Us:We are dedicated to providing exceptional home health services. As we expand our team, we are seeking a qualified and experienced individual ...
-
Shift Supervisor
3 weeks ago
Aspire - A Honest Pie Los Angeles, United States Part timeBenefits:401(k) · Employee discounts · Flexible schedule · Free uniforms · Opportunity for advancement · Shift Supervisor · A Supervisor is responsible for hands on daily activities of the restaurant during the portion of their shift. In the absence of the Manager/Assistant Manag ...
-
Revenue Cycle Specialist IV
5 days ago
CEDARS-SINAI Los Angeles, United StatesJob Description · What you will be doing in this role: · Under general supervision and following established practices, policies, and guidelines, outpatient billing and collections support, performing duties which may include reviewing and submitting claims to third party payor ...
-
Maintenance Technician
2 weeks ago
Peak Campus Los Angeles, United States Full timeJob Details · Job Location Solaire Oxford - CA - Los Angeles, CAPosition Type Full TimeEducation · Level · Not SpecifiedSalary Range $ $30.00 HourlyTravel Percentage Negligible · Job Category · Real Estate/Property Management · Description · Summary · The Maintenance Techni ...
-
RN Supervisor 7am-3pm
3 weeks ago
Los Angeles Jewish Home Los Angeles, United States Full timeWe value our employees We offer long term employment opportunities with job stability, including supporting and encouraging career growth advancement. We offer Health, Dental and Vision insurance, Paid Time Off, 9 Paid Holidays, 403(b) with Matching Retirement Plan, Life insuranc ...
-
Production Supervisor
2 weeks ago
Kaiser Aluminum Los Angeles, United StatesThe Kaiser Aluminum Production Supervisor directs all afternoon shift (2:00 PM to 10:00 PM) production employees and ensures Safety, Quality and Production targets and standards are met, including Housekeeping. · What will you work on: · Responsible for leading and achieving depa ...
-
business service officer i
3 weeks ago
State of California Los Angeles County, United StatesJob Posting: PDC Office Supervisor · Department of Education · JC PDC Office Supervisor · BUSINESS SERVICE OFFICER I (SUPERVISOR) $4, $6,149.00 per Month · Final Filing Date: 5/29/2024 · Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off Job ...
-
Intake and QA Supervisor
6 hours ago
Gateways Hospital and Mental Health Center Los Angeles, United StatesTitle of Position: Intake and Quality Assurance Supervisor · Location: Percy Village · Exempt/Non-Exempt: Exempt · Union/ Non-Union: Non-Union · Supervisor: Program Director · SUMMARY OF POSITION · The Intake and QA Supervisor reports to the Program Director. Responsibiliti ...
Communications Supervisor - Los Angeles, United States - LifeLine Ambulance CA
Description
Reports To: Communications ManagerSalary: $66,560
Job Summary:
The Communications supervisor will direct and coordinate the daily activities of the employees in the Communication Center and carry out supervisory responsibilities in accordance with the organizations policies and daily operational needs. The Communications supervisor will be responsible for the operations and efficiency within the Communication Center during their assigned shifts.
Essential Functions:
Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Compliance & Safety:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.
SUPPORT THE MISSION STATEMENT AND PHILOSOPHY OF LIFELINE AMBULANCE
Communications Supervisor professionals in Los Angeles
-
Daniel Zaragoza
Line cook/event cook/hospitality
-
Jenna Gonzales
Personal Trainer
-
Steffanie Kleiman
"Great moments come with patience and faith"
-
Torian Henderson
Camera Operator