- Receives and processes calls daily for Lahey Burlington and Lahey Peabody. In
- Operates AMCOM paging software system. Incorporates paging, message retrieval, physician
- Initiates/oversees after hours on call schedule for Lahey Burlington, Lahey Peabody and certain
- Monitors/Responds to all Lahey Burlington activated codes and alarms including Trauma,
- Accountable for handling all In-Patient Information calls.
- Responsible for distribution of new/spare/long range pagers, patient room telephones, batteries, and hospital directories. Aids in-house staff requiring international calling and faxing.
- Institutes emergency backup procedures in event of systems failure to paging or telephone
- Applies effective listening skills and courtesy when interacting with physicians, patients, patient
- Demonstrates flexibility and team support to cover alternate shifts and holiday schedules as
- Understands Telecommunications Department as an essential department to the hospital and is required to
- Incorporates Lahey Hospital and Medical Center Guiding Principles, Mission Statement and
- Complies with all Lahey Hospital and Medical Center Policies.
- Complies with behavioral expectations of the department and Lahey Hospital and Medical Center
- Maintains courteous and effective interactions with colleagues and patients.
- Demonstrates an understanding of the job description, performance expectations, and competency
- Demonstrates a commitment toward meeting and exceeding the needs of our customers and
- Participates in and successfully completes Mandatory Education.
- Performs all other duties as needed or directed to meet the needs of the department
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Telecommunication Switchboard Operator, Monday to Friday 12:30 pm to 9 pm, Evenings - Burlington, United States - Beth Israel Lahey Health
Description
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Job Type:
Regular
Scheduled Hours:
40
Work Shift:
Evening (United States of America)
Telecommunications Operator - Evenings
Position Summary:
Under the direction of the Telecommunication's Manager, provides 24/7, 365 day service operating switchboard, paging console, patient information and monitors and responds to all codes, trauma and hospital wide alarm activity.
Job Description:
Essential Duties & Responsibilities including but not limited to:
emergency surgical cases are required.
Radiation, Blood Bank, Hylon Burglar and Hold-Up. Is responsible for notifying essential
personnel, security and 911 Emergency services. Performs daily tests of Trauma and Met pagers
and documents response results.
when necessary.
FLSA Status:
Non-Exempt
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.