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    Professional Services Manager - San Francisco, United States - Asana

    Asana
    Asana San Francisco, United States

    2 weeks ago

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    Description

    At Asana, we're building work management software to help every organization in the world become more effective in working together and realizing their goals. Our Customer Experience (CX) team is committed to helping customers adopt Asana as both a technology product and a holistic way of working. As part of the Professional Services team, your role will have a paramount impact in our customers' ability to realize business value swiftly. You'll champion the success of our paid Services sales while also working on increasing our services attach rate. All the while collaborating with our largest and most complex customers on Asana deployment.

    This role is based in our San Francisco or New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

    What you'll achieve

    • Advocate for the value of paid services with both customers and account teams (e.g. Account Executives, Customer Success Managers) to help them understand the impact of paid services on the utilization and growth of their accounts; educate account teams on the use of paid services relative to other support and enablement motions offered by Asana
    • Partner with Account Teams to understand customer needs, scope deliverable solutions, and recommend either packaged service offerings or develop custom proposals / statements of work
    • Lead large, complex and/or custom deployment scoping and contracting motions across Professional Services, Technical Services, and Service Partner teams
    • Proactively identify subscription sales opportunities for Services attachment
    • Manage the health and data integrity of a full services opportunity pipeline in both Salesforce and Asana
    • Recommend delivery structure and resourcing across in-house and subcontracted Service Partners
    • Support field enablement in identifying and pitching Services opportunities
    • Partner with third party services partners who fulfill our subcontract program on joint GTM approaches, deal-specific management, and partnering to improve the partnership long term (e.g. identifying capacity and capability improvement areas)
    About you
    • 5+ years experience in customer-facing, paid consulting roles
    • Experience advocating for the value of services and partnering with account teams (e.g. Account Executives, Customer Success Managers) to pitch services to customers, preferably in a SaaS environment
    • Proven experience in consulting/paid services pre-sales activities, such as RFPs/RFIs and custom proposal development (including bespoke pricing proposals, resourcing structures, and delivery approaches)
    • Ideal if you have experience managing services opportunities end to end (receiving requests, aligning needs with packages or identifying the need for custom services, building buy-in with the customer and creating contracts/SOWs/Order Forms, etc.)
    At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

    What we'll offer

    Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

    For this role, the estimated base salary range is between $164,000 - $208,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

    In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

    We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
    • Mental health, wellness & fitness benefits
    • Career coaching & support
    • Inclusive family building benefits
    • Long-term savings or retirement plans
    • In-office culinary options to cater to your dietary preferences
    These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

    About us

    Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor's and Inc.'s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

    We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.

    #LI-Hybrid #LI-FN1
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