Administrative Assistant - Latty, OH, United States - Phoenix Industries

Phoenix Industries
Phoenix Industries
Verified Company
Latty, OH, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Propartner Temporary Employment + Sales Agency GmbH has established itself as a strong partner in the personnel services market over the past 25 years.


We are looking for a
Clerk (m/f/d) for Complaint Processing in Part-Time starting at 17€/h for our client in Ettlingen.


Your tasks:


  • Processing of tickets and telephone inquiries in 2nd level support
  • Monitoring of transactions for abnormalities (authorization/fraud system)
  • Creation of simple rules based on simulation or adjustment of blacklist
  • Verification of suspicious reports from KKO's, detection of abuse and contact with the cardholder's bank
  • Reporting of suspected fraudulent transactions to the bank for verification of transactions with the cardholder, monitoring of feedback
  • Search or research for a common data access point
  • Recording, clarification and response to inquiries and processing of general complaints
  • Detection of abuse patterns and moments in the cardholder and merchant area
  • Processing of preventive card replacements after plausibility check
  • Conducting tests as part of software releases
  • Creation of reports, statistics and evaluations
  • Documentation of measures taken in the internal control system (ICS)

Your profile:


  • Professional experience in the commercial sector
  • Professional experience in telephone customer service
  • Experience in clerical work
  • Enjoyment of communicating with customers over the phone
  • Very good service orientation and communication skills

What we offer:


  • Aboveaverage pay according to the IG
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