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Montpelier

    Billing & Customer Service Supervisor - Montpelier, United States - Vermont Mutual

    Vermont Mutual
    Vermont Mutual Montpelier, United States

    5 days ago

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    Description

    Job Description

    Job Description

    To supervise and coordinate the daily operations of, and perform a variety of technical and professional accounting functions associated with, the company's direct bill account operations.

    DUTIES & RESPONSIBILITIES

    • Plan, coordinate, supervise, and monitor all daily direct bill account operations, including processing of insured's payments, cancellations and reinstatements. Participate in planning company/department policies and procedures related to the assigned areas of responsibility.
    • Supervise 5 to 9 employees; select and train new staff; plan and issue daily work assignments; monitor work in progress and check completed work; assist with difficult or unusual tasks or problems; evaluate job performance and develop staff; recommend salaries; plan staffing needs.
    • Monitor and assist as needed with all delegated billing activities, dealing with a variety of problems that arise on a daily basis. Review and approve cancellations, reinstatements, and major or unusual transactions.
    • Respond to a wide range of inquiries concerning account status and operating policies and procedures. Investigate and resolve problems.
    • Communicate with agents regarding account questions and discrepancies: research discrepancies between agency and company records, and determine source of problem; initiate internal corrections to accounts and/or notify agents of problems and necessary corrections; perform overdue account collections activities; process payment of credits to agents; and so forth.
    • Participate in computer system development as it pertains to billing, modifying and testing billing applications.
    • Prepare regular and special reports as required.
    • Perform various bill balancing and reconciliation tasks.
    • Confer regularly with other department and company personnel to plan, coordinate and evaluate activities/systems, exchange information, explain policies and procedures, investigate and resolve problems, and the like.
    • Performs other duties or special projects as required or as assigned.

    SUPERVISION RECEIVED

    General supervision is received from the Vice President Finance.

    SUPERVISION EXERCISED

    Functional and administrative supervision of 5 to 9 employees.

    QUALIFICATIONS

    • 3-4 years of relevant technical experience; previous leadership experience preferred; Bachelor's Degree preferred
    • Strong technical knowledge and knowledge of accounting, with some experience directly relevant to the insurance industry and direct billing function.
    • Proficiency with Microsoft Office and data entry; experience with imaging systems preferred.
    • Excellent supervisory and administrative skills.
    • Ability to analyze and problem-solve and recommend or implement effective solutions.
    • Ability to communicate effectively, both orally and in writing.
    • Excellent planning, organizational, and time management skills.
    • Ability to deal effectively/courteously with other company personnel as well as agents, insured, and others outside the company.

    PHYSCIAL DEMANDS/WORKING CONDITIONS

    • Predominantly sedentary office position in a professional setting with high frequency of keyboarding/computer work and phone use.
    • The physical demands are minimal and typical of similar jobs in comparable organizations.
    • The work environment is representative and typical of similar jobs in comparable organizations.
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