- Processing of customer repair purchase orders, in a timely and accurate fashion including matching purchase orders to seal sent in for repair.
- Cross-trained on recording and un-boxing of incoming repairs.
- Cross-trained to add K1 parts to repair work orders.
- Follow-up and coordination of problematic orders.
- Communicate quotes and lead times with customers.
- Follow up with internal and external customers regarding information needed to process repair orders.
- Coordinating with Workshop & Progressing departments to ensure customer requested delivery dates are achieved.
- Other duties, responsibilities and activities may change or be assigned at any time with or without notice, as determined by business needs.
- High School Graduate or GED preferred, but not required.
- Minimum of 1-2 years of related experience; or equivalent combination of education and experience
- SAP experience preferred
- Prior experience or knowledge of mechanical seals or pumps a plus but not required.
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Customer Service Representative - Rockford, United States - AESSEAL NORTH AMERICA
Description
Job DetailsJob Location
AESSEAL North America Headquarters - Rockford, TN
Position Type
Full Time
Description
Job Purpose
Provide internal and external customers with a single point of contact with regard to order administration, pricing and other non-technical service issues. Proactively manages customer needs, identifying issues and providing resolutions.
Duties & Responsibilities
