Jobs
>
Pittsburgh

    Client Services Associate - Pittsburgh, United States - SPS North America Inc

    SPS North America Inc
    SPS North America Inc Pittsburgh, United States

    2 weeks ago

    Default job background
    Description
    Job DetailsJob LocationBNPIT - Pittsburgh, PAPosition TypeFull TimeJob CategoryCustomer ServiceDescription

    Job Title:
    Client Services Associate

    Reports To:
    The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership

    Job Overview:


    The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.

    Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.


    Duties and Responsibilities:


    Provides 5-star customer service to all employees (in all forms of communication).Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.

    Manages outgoing mail/package transactions.
    Performs duties associated with shipping and receiving of materials.
    Notifies employees upon receipt of inbound deliveries.
    Distributes mail/packages to company personnel.
    Acts as point of contact for company personnel on mail/package inquiries.
    Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).Submit work orders for certain requests.
    Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
    Will perform meeting room and conference room set ups.
    May perform building occupant moves within assigned facilities.
    Will perform light maintenance and cleaning duties as assigned.
    Maintains the Business Service Center area in a neat and orderly fashion.
    Monitors level of office supplies on the floor, and replenishing and orders accordingly.
    Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
    Proactively seeks out additional work during downtime.
    Builds professional relationships with customers and other teams.
    Maintains professionalism and composure when interacting with all employees.
    Trains back-up and providing guidance on policies and procedures.
    Determines what additional support is needed when handling sensitive inquiries.
    Provides exceptional customer service to client.
    Provides reception or concierge (front of office) coverage as needed.


    Competencies:
    Strong verbal and written communication skills.
    Excellent customer service skills.
    PC skills MS Office Suite experience.
    Ability to handle multiple tasks simultaneously.
    Good organizational skills.
    Working knowledge of MFD equipment.
    Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
    Possesses ability to work independently and capable of completing projects.

    Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.


    Qualifications and Education Requirements:
    High School Diploma (or equivalent) required. 1+ years prior work experience preferred.
    Ability to work assigned work hours determined by manager. Excellent organizational and time management skills.
    Analytical abilities and aptitude in problem-solving.
    Superb written and verbal communication skills.
    Current knowledge or ability to learn computer-based systems required for functions of position.
    Required to maintain an overall professional appearance and attitude.
    Adhere to all policies and procedures required.


    Physical Demands:
    Approximately 50% of the time this position requires the below physical demands.

    Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

    Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
    Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).Ability to lift or move 40 lbs. or greater frequently.


    Travel:

    None or NegligibleOther Duties:

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities and activities may change at any time with or without notice.

    About SPSSPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies.

    A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities.

    In North America, our services include office services such as reception/lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies.

    Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies.

    At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity.

    SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

    We encourage candidates to review all our job listings and learn more about SPS at our company website The Power of Possibility.

  • Shell

    Customer Service Associate

    2 weeks ago

    Shell Pittsburg, United States

    Are you ready to work for a company that rewards and values your contributions? Rebel Convenience Stores offers competitive pay, health benefits, and a chance for advancement. · Customer Service Associates pay between **$16 - $19 per hour**. · Join the Rebel team for spontaneity ...

  • Subway

    Food Service Sales Associates

    3 days ago

    Subway Dunmore, United States

    NOW HIRING · - Open Availability Preferred · - Previous Food Service Experience A Plus · - All Shifts · - Part Time · *PAID WEEKLY* · STARTING AT $12/hour · **Food Service Sales Associate** · CrossAmerica Partners is an operator of convenience stores and a retail distributor of m ...

  • VetJobs

    Client Service Associate

    3 weeks ago

    VetJobs Pittsburgh, United States

    Job Description · On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their ...

  • PNC

    Client Service Associate

    3 weeks ago

    PNC Pittsburgh, United States

    **Position Overview** · Job Description Summary · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplac ...

  • PNC Bank Corp.

    Client Service Associate

    1 week ago

    PNC Bank Corp. Pittsburgh, United States

    Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource. Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy. Perfor Client Service, Associate, Se ...

  • PNC

    Client Service Associate

    1 week ago

    PNC Pittsburgh, United States

    **Position Overview** · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our ...

  • PNC Bank

    Client Service Associate

    1 week ago

    PNC Bank Pittsburgh, United States

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all Client Service, Associate, Ser ...

  • IntePros Consulting

    Client Services Associate

    2 weeks ago

    IntePros Consulting Pittsburgh, United States

    IntePros is excited to partner with a Fortune 200 Investment Banking and Financial Company in helping them identify a Client Services Associate for a critical engagement in Pittsburgh, PA.This role will assist multiple Operations teams who support Investment Management, Banking a ...

  • Rite Aid of Pennsylvania Inc

    Lead Service Associate

    1 week ago

    Rite Aid of Pennsylvania Inc Pittsburgh, United States

    Lead Service Associate · Contribute to our mission to improve Health and Wellness in your community. · Become a Rite Aid Lead Service Associate, today · As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to ...

  • Highmark

    Environmental Services Associate

    3 weeks ago

    Highmark Pittsburgh, United States

    Eligible Sign on Bonus details for qualified candidates:$1,000 (after 90 days of continuous employment)Completes the standardized cleaning process in patient rooms, offices, departments, and other ancillary areas utilizing the appropriate cleaning pr Environmental Service, Hospit ...

  • Genesis10

    Client Services Associate

    3 weeks ago

    Genesis10 Pittsburgh, United States

    Genesis10 is seeking a Client Services Associate for a 3 month + contract to hire position with a financial services client located in Pittsburgh, PA. · This position pays: $ / hr W2 based on experience. Candidates applying must be a US Citizen or Green Card Holder and able to w ...

  • Rite Aid of Pennsylvania Inc.

    Lead Service Associate

    1 week ago

    Rite Aid of Pennsylvania Inc. Pittsburgh, United States

    Lead Service Associate · Contribute to our mission to improve Health and Wellness in your community. · Become a Rite Aid Lead Service Associate, today · As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is ...

  • Rite Aid

    Lead Service Associate

    5 days ago

    Rite Aid Pittsburgh, United States

    Lead Service Associate · Contribute to our mission to improve Health and Wellness in your community. · Become a Rite Aid Lead Service Associate, today · As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to ...

  • Rite Aid of Pennsylvania Inc

    Lead Service Associate

    2 days ago

    Rite Aid of Pennsylvania Inc Pittsburgh, United States

    Lead Service Associate · Contribute to our mission to improve Health and Wellness in your community. · Become a Rite Aid Lead Service Associate, today · As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to ...

  • Cushman & Wakefield Inc

    Office Services Associate

    3 weeks ago

    Cushman & Wakefield Inc Pittsburgh, United States

    Job Title · Office Services Associate · Job Description Summary · This position embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. Engage at the appropriate level to support cont ...

  • Hertz

    Customer Service Associate

    3 weeks ago

    Hertz Pittsburgh, United States

    · Wage: $ monthly commission · The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class ...

  • Value City Furniture

    Customer Service Associate

    3 weeks ago

    Value City Furniture Pittsburgh, United States

    ** Customer Service Associate** · *Share by Email* Location: VCF PITTSBURGH #47 At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journeyan adventure. To that purpose, we are committe ...

  • WesBanco Bank

    Customer Service Associate

    2 weeks ago

    WesBanco Bank Pittsburgh, United States

    Reference #: Job Title - Department Customer Service Associate - Customer Service Center Location · This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although p ...

  • IKEA

    Customer Service Associate

    1 week ago

    IKEA Pittsburgh, United States

    IKEA - JobID: [Retail Associate / Team Member] As a Customer Service Associate at IKEA, you'll: Create a positive customer experience by ensuring accurate transactions and/or orders; Meet customers' needs, solve problems independently, and recognize when to escalate to a manager; ...

  • PNC Financial Services Group

    Client Service Associate

    3 weeks ago

    PNC Financial Services Group Pittsburgh, United States

    Position OverviewJob Description SummaryAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture ...