-
Comparative Medicine Specialist I
1 week ago
Actalent Durham, United States Full timeDescription: · Candidates MUST be comfortable with breeding animals for research, and euthanasia. CMS I candidates provide husbandry to laboratory animals, maintain animal inventory records and Animal Husbandry and Room Maintenance Records, and perform facility sanitation in anim ...
-
Scientist I/II
1 week ago
BioAgilytix Durham, United StatesJoin our team as a Scientist I or II, leading the development and validation of Anti-drug Antibodies (ADA) and Pharmacokinetics (PK) assays, playing a vital role in bringing innovative therapies to market. We're actively seeking candidates experienced in ELISA and MSD techniques ...
-
Scientist I/II
1 week ago
BioAgilytix Durham, United StatesAt BioAgilytix, we are passionate about premier science and the impact it has on our world. Our team of highly experienced scientists and professionals deliver tailored services for supporting new medicine breakthroughs with best-in-class bioanalytical services. We are tirelessly ...
-
Administrative Specialist I
5 days ago
State of North Carolina Durham, United StatesSalary: $36, $64,194.00 Annually · Location : Durham County, NC · Job Type: Permanent Full-Time · Job Number: · Department: Dept of Public Safety · Division: State Highway Patrol · Opening Date: 05/10/2024 · Closing Date: 5/23/2024 5:00 PM Eastern · Job Class Title: Admin ...
-
Operations Specialist I
2 weeks ago
First Citizens Bank Durham, United StatesOverview: This Operations Specialist position on the Equity Title Services team completes real estate title searches on 1-4 family dwellings. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or ...
-
Peer Support Specialist I
1 week ago
RI International Durham, United StatesJob Description · RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. · Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves an ...
-
Peer Support Specialist I
1 week ago
Recovery Innovations Durham, United StatesRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. · Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. · Our Vi ...
-
Peer Support Specialist I
1 week ago
Recovery Innovations Durham, United StatesRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. · Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. · Our Vi ...
-
Peer Support Specialist I
1 week ago
RI International Durham, United StatesJob Description · RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. · Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves an ...
-
Instrumentation & Metrology Specialist II
4 days ago
HUMACYTE GLOBAL INC Durham, United StatesJob Description · Job DescriptionThe Instrumentation and Metrology Specialist II will provide metrology, instrumentation and controls knowledge for the manufacturing utility and laboratory equipment throughout the Humacyte site. Though the primary duties of this position will cen ...
-
Duke University Durham, United StatesAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · About Duke University Hospital · Pursue ...
-
University Program Specialist II
1 week ago
North Carolina Central University Durham, United StatesPosting Details · Position Information · Working Title · University Program Specialist II - Pre-Award Research Administrator · Position Number · 701705 · Appointment Type · Permanent - Full Time · Tenure Track · No · FTE · 1 = 40 hours/week, 12 months · If time limited, duratio ...
-
Calibration & Metrology Specialist II
21 hours ago
Technical Source Durham, United StatesTechnical Source is currently in search of a Calibration Technician for our pharmaceutical manufacturing client located in Durham, NC. The qualified candidate will have experience calibrating and performing preventative maintenance on process equipment and lab instrumentation use ...
-
Technical Support Specialist II
6 days ago
JAGGAER Durham, United StatesOverview · ABOUT JAGGAER: · JAGGAER is a proven industry leader of comprehensive sourcing & procurement solutions. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights, and recommendations to procurement leaders and suppliers. The result is a flui ...
-
Technical Support Specialist II
5 days ago
JAGGAER Durham, United StatesOverview · ABOUT JAGGAER: · JAGGAER is a proven industry leader of comprehensive sourcing & procurement solutions. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights, and recommendations to procurement leaders and suppliers. The result is a fl ...
-
University Program Specialist II
1 week ago
North Carolina Central University Durham, United StatesThe primary purpose of this position is to provide support to the administrators, faculty, staff and sponsors with pre award services related to extramural funding for North Carolina Central University. The pre-award administrator explains, interpret Administrator, Research, Spec ...
-
Clinical Applications Specialist II/III
1 week ago
bioMérieux SA Durham, United StatesCome be a part of our team and our mission · At BioFire Diagnostics, LLC. we make the world a healthier place by providing molecular solutions that lessen the time to medical results and empower healthcare professionals to make better diagnostic decisions. · We are proud to be pa ...
-
Manufacturing Execution System Engineer I/II
1 week ago
KBI Biopharma Durham, United States Full timePosition Summary: · The manufacturing execution system engineer on the technical support and investigations team will support the startup and ongoing manufacturing operations at a new biopharmaceutical manufacturing facility. During startup the individual will be responsible fo ...
-
operations & maintenance specialist i
1 week ago
Durham County Durham, United States Full timeRESPONSIBILITIES: · The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary. · Assists with operating, adjusting, and maintain ...
-
Duke University Durham, United StatesAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · About Duke University Hospital · Pursue ...
Clinical Application Specialist I/II - Durham, United States - bioMérieux SA
Description
Position Summary:
We are looking for Clinical Applications Specialists to join our growing team Join a team of Clinical Applications Specialist or CAS I/II by assisting BioFire customers by resolving and answering technical problems and questions.
The CAS will serve as the technical expert of the FilmArray product, conduct product trainings, and serve as the voice of customer on internal project teams.
For the Clinical Applications Specialist I Position :Clinical Applications Specialists (CAS) serve as product experts to provide applications and technical support for all clinical product applications. This applications and technical expertise is used to support sales growth through delivering exceptional technical support.
CAS ensure a high degree of customer satisfaction and loyalty to BioFire products as the primary contact for system applications, technical support, troubleshooting of instrument, reagent, and software issues.
CAS also manage the complaint handling process to ensure the timely, accurate resolution of customer complaints, which often involves working closely with other groups, such as Post Market Surveillance, Regulatory, R&D, Manufacturing, Engineering, Systems Integration, Legal, Service, and Instrument Production.
The CAS support BioFire (BFDX) customers, distribution partners, BioMerieux (BMX) subsidiaries/distributors, BMX Global Customer Support, and the BFDX Sales network (Sales Managers, Clinical Implementation Managers, Corporate Account Managers, Field Applications Specialists, etc.).
CAS also play an active role and serve as a customer advocate during product development, improvement, transfer, and release to ensure that the customer's perspective is represented.
Principal Job Duties and Responsibilities:
Respond promptly and accurately to calls or e-mails for product applications support or technical issues.
Application support may involve help with product verification, product updates, training on product instructions for use (IFU), explanation of results interpretations and other technical inquiries.
Responsible for initiating, managing and resolving customer complaints. CAS will also determine if a complaint qualifies for FDA Medical Device Reporting (MDR) or EU Vigilance Reporting.CAS will also determine if a complaint needs to be escalated for further investigation requiring the expertise of other departments.
Carry a company mobile phone and be available after-hours for on-call support.Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training or implementation.
Travel up to 20% to interface with distribution partners, customers, attend tradeshows and demonstrate products when necessary.Provide feedback and customer suggestions to marketing managers targeted at improving the overall product offering.
Troubleshoot instrument, pouch, chemistry, software, laptop and other technical issues.
The CAS manages product returns through the Returns Materials Authorization (RMA) process.
Work closely with the Regulatory, Quality, and Post Market Surveillance teams in providing feedback regarding the overall customer experience including failure trends.
Meets Customer Support quality plan standards relative to response times to customers.Perform all work in compliance with company policy and within the guidelines of BFDX's Quality System.
Training and Education
Bachelor's degree in biological sciences or related area with some laboratory experience in Molecular Biology or Microbiology.
Experience :
No experience is required; however, previous experience in a customer-facing role is strongly preferred.
The applicant should be familiar with a variety of the clinical molecular diagnostic field's concepts, practices, procedures, rules and regulations.
Skills :The applicant must be highly skilled at communication, both written and verbal, and must be able to interact with people of all scientific levels, such as clinical laboratory technicians, safety officers, managers, supervisors and directors; Ph.
D.scientists; associate professors; CAP and FDA regulators and inspectors; key opinion leaders (KOL); clinical product managers; researchers; hospital administrators; medical engineers; and physicians.
Candidates that are bilingual or speak multiple languages are preferred.For Clinical Applications Specialist II Position :
In addition to the responsibilities of a Clinical Applications Specialist (CAS) I, CAS II will assist CAS III in the development and improvement of Customer Support's technical training program.
CAS II will provide technical training to BioMerieux (BMX) employees, BMX subsidiaries/distributors, BMX Global Customer Support, new BioFire (BFDX) Sales & Marketing employees, and BFDX distribution partners.
CAS II will participate in and contribute to BFDX project teams and support new product/service lines by executing CAS actions required by the project.
CAS II will assist management and CAS III with the initial training of new CAS employees through direct one-on-one interaction, displaying the general functions and responsibilities of the position.
CAS II will update Customer Support knowledge base and frequently asked questions (FAQ).Training and Education :
Bachelor's degree in biological sciences, at least 3 years' experience in related function or industry, and laboratory experience in Molecular Biology or Microbiology.
:
This position requires 3+ years' experience in a customer-facing role.
The applicant must be familiar with a variety of the clinical molecular diagnostic field's concepts, practices, procedures, rules and regulations.
This position is based in Salt Lake City, UT orPacific Time Zone states . We offer a hybrid in-office and work from home schedule. Candidates are required to reside in the Salt Lake City, UT area or Pacific Time Zone.
The estimated salary range for this role based in Salt Lake City, UT or Pacific Time Zone States is between (Level I) $58,000 and $63,000 and (Level II) $65,000 and $75,000 annually.
This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program.
This range may differ from ranges offered for similar positions elsewhere in the country, given differences in cost of living.
Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.
A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine optionsCompany-Provided Life and Accidental Death Insurance
Short and Long-Term Disability Insurance
Retirement Plan including a generous non-discretionary employer contribution and employer match
#J-18808-Ljbffr
