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- Provide resolutions to technical problems of varying scope and complexity
- Support hundreds of enterprise and departmental applications
- Install and upgrade software and operating systems, identify and resolve hardware and software application conflicts, perform system repairs/re-images when necessary.
- You contribute to the completion of milestones associated with local & global efforts & initiatives.
- Minimum High School Diploma with 4+ years of experience in relevant positions. Bachelors Degree in an IT discipline preferred.
- You thrive under pressure & are skilled at providing on-demand technical support in a complex, fast-paced, user-facing environment. You have experience with walk-up IT support, deskside support, and providing virtual assistance to users working remotely.
- You have strong organizational and multi-tasking skills, along with the ability to prioritize tasks among many competing requests.
- You have outstanding customer service and interpersonal skills & communicate clearly with technical and non-technical audiences (both verbally and written) via a variety of channels (in-person, IT Bar, over the phone, via email, chat, etc.).
- You are passionate about initiating process improvements. You are an expert in supporting both Macs & PCs. You are familiar with ServiceNow. network troubleshooting, Active Directory, and scripting.
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Apex Ventures Richmond West, United StatesWelcome to your futureWe offer an apprenticeship as a IT specialist for system integration (m/f/d) at our locations in Hamburg, Berlin and Münster. · As an IT specialist for system integration (m/f/d), you will analyze, plan and implement information and telecommunications system ...
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Skyline Enterprises Shell Ridge, United StatesTraining as an IT specialist (m/f/d) for system integration at Shell RidgeYour tasks · • Learn and contribute to all project phases (analysis, implementation, testing) from idea to deployment · • Acquire necessary knowledge in various departments · • Enjoy a practical training fr ...
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Rees Scientific Corporati San Francisco, United StatesJob Description · Department: Service · Reports To: Regional Service Manager · Payroll Type: Salary · FLSA Status: Non-Exempt · Job Summary: · As a System Validation Specialist, you have hands on experience with installing, troubleshooting, repairing, calibrating, and inspecti ...
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Workday West Valley City, United StatesPeople. Provide outstanding customer service to all Workmates face-to-face, via chat and over the phone. Provide regular updates to the Workmates on the incident or request tickets raised. Provide executive level white glove service support. Educat Support, Systems, Specialist, G ...
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Rees Scientific Corporati San Francisco, United StatesDepartment: Service · Reports To: Regional Service Manager · Payroll Type: Salary · FLSA Status: Non-Exempt · Job Summary: · As a System Validation Specialist, you have hands on experience with installing, troubleshooting, repairing, calibrating, and inspecting monitoring ...
Systems Specialist I - South San Francisco, United States - Genentech
Description
We are looking for a highly skilled individual who is passionate about providing world-class customer service & technical support to Genentech end users. As an Onsite Support Systems Specialist, you will assist with organic walk-ups and pre-booked appointments at our 5 IT Bar locations across the South San Francisco campus. You will also have the opportunity to contribute to innovative work on global agile products & proactively solve and/or prevent complex issues.
Your Key Responsibilities
Who You Are
This position is not eligible for relocation support.
The expected salary range for this position based on the primary location of California is $68,900 to $127,900. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
#ITcareers
#LI-PK1
Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.
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