Information Systems Specialist Ii - Oakland, United States - City of Oakland, CA

City of Oakland, CA

Verified Company

Oakland, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Position:

The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city's historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees._

Why join the City of Oakland?

The City of Oakland is currently recruiting to fill multiple Information Systems Specialist II positions in both the Information Technology Department and the Office of the City Attorney.

This is an exciting career opportunity to join the City of Oakland on a dynamic IT team for either Department.

The City of Oakland Information Technology Department (ITD) is an exciting, fast-paced environment. Working with technology and innovation, ITD is leading digital transformation throughout the City and offers a supportive, fun, hard-working environment where you can make a difference in the community you serve

We are looking for someone who:

Skillfully works as a customer-oriented, critical thinker: You will be responding to help tickets from City of Oakland employees and need to assess the issue and come to a successful conclusion.
Possesses exemplary communication skills: This position requires both written and verbal communication skills for training and technical support.
Thrives in highpressure environments: You will support an environment with constant deadlines and be expected to handle multiple projects.
Highly skilled in maintaining meticulous attention to detail: You will be handling help tickets and need to ensure successful resolutions.
Demonstrates exceptional proficiency in analytical and research skills: You will be expected to continue growing your knowledge to help handle any technical problems that are reported.
Takes the initiative independently and acts as a proactive team member: You will be expected to work on issues individually while also maintaining your place on the team.
Acts in a responsible and accountable manner: You may be exposed to personal and confidential material and handle that information appropriately.

What you will typically be responsible for:

Providing hardware and software troubleshooting support to departmental staff.
Writing scripts and automating tasks.
Installing and configuring new hardware and software.
Providing effective resolutions to reported issues.
Creating technical manuals and conducting training sessions to introduce new and existing technology.

A few reasons you might love this job:

You will be working in a fast-paced learning environment.
You will learn the complexities of information technology.
You will be building and using your technological skillset to fulfill various requirements.
You will have the ability to cultivate a strong worklife balance.

A few challenges you might face in this job:

You will be working with people who have a varying understanding of technical knowledge.
You will need to manage your volume of work and be responsible for navigating competing priorities with challenging timelines.
You will be responsible for providing effective responses and resolutions.

Competencies Required:

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Critical Thinking: Analytically and logically evaluating information, propositions, and claims
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Decision Making: Choosing optimal courses of action in a timely manner
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Reading Comprehension: Understanding and using written information
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General Physical Ability: Using strength, endurance, flexibility, balance, and coordination
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Adaptability: Responding positively to change and modifying behavior as the situation requires
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Attention to Detail: Focusing on the details of work content, work steps, and final work products
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Innovative Problem Solving: Identifying and analyzing problems in order to propose new and better ways of doing things
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Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
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Oral Communication: Engaging effectively in dialogue
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Writing: Communicating effectively in writing
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Customer Focus: Attending to the needs and expectations of customers
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Teamwork: Collaborating with others to achieve shared goals

Minimum Requirements for Application:

This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City and Port of Oakland
employees who meet the minimum qualifications. The open list will be for all other applicants who meet the minimum qualifications.
Any combination of