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    Support Executive - Charlotte, United States - TATA Consulting Services (USA)

    TATA Consulting Services (USA)
    TATA Consulting Services (USA) Charlotte, United States

    4 weeks ago

    Default job background
    Description

    Skill:
    Tech Central Support, Desktop Support


    L2/L3 desktop support:

    • Excellent analytical & troubleshooting skills.
    • Good knowledge in desktop operating systems and troubleshooting issues.
    • Experience working on any Helpdesk tool is an added advantage.
    • Strong communication skills, Good Personality / Present ability.
    • Hardware and Network troubleshooting, OS(MS Platform).
    • LAN Networking (Client side), Client side Mail system(MS Outlook),MS Office and other Industry standard applications.
    • Audio Visual Devices Setup, Support and troubleshooting.
    • Experience in managing VIP clients.
    • Printer Support and Troubleshooting.

    Device Validation:

    • Visual inspection of devices as requested.
    • Serial number validation.
    • Device Inventory capabilities and physical comparison to inventory lists.

    Responsibilities:

    • Basic troubleshooting and repair of IT equipment failures.
    • Power on/power off devices.
    • Relay LCD readouts.
    • Reset Remote Management connection ID's and Passwords.
    • Reseat cables.
    • General Troubleshooting and visual verification to assist remote troubleshooting efforts.
    • Test and troubleshoot problems.
    • Check power connections.
    • Provide feedback on console display (e.g. stop errors, blue screen, etc.).
    • Assist with disaster recovery activities in the event of a complete system failure.
    • Assist with recovery of data center and equipment related to planned and unplanned power interruptions.
    • Identify and report audible errors and system failures.
    • Install and connect crash cart.
    • Attend conference calls for troubleshooting and recovery of client environments related to a reported client impacting incident.
    • Responsible to independently manage the site location assigned , provide remote support.
    • Manage end to end life cycle for devices such as Laptop, Desktop, Thin clients, Mobile Devices, IP phones, Printers etc.
    • Has knowledge to work with tools such as Remote Management, SCCM, Service Now to execute day to day activities.
    • Execute IMAC and Break fix activities within SLA's and as per customer satisfaction.
    • Support data back and transfer activities for user during Breakfix, migration and refresh with utmost care and accuracy.
    • Proactively ensure client devices are not vulnerable and updated with the latest security patches and antivirus definitions.
    • Good Team player to work collaboratively with other team members.
    • Take additional responsibilities and Proactively work towards identifying opportunities for improvements in process, service delivery, technology, customer satisfaction and effort & cost optimization.
    • Good Customer/Vendor handling skills.
    #LI-NR3
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