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    Business Administrator - Charlotte, United States - Calculated Hire

    Calculated Hire
    Calculated Hire Charlotte, United States

    3 weeks ago

    Default job background
    Banking / Loans
    Description

    Business Execution Administrator II

    Onsite – Charlotte, NC

    Shift: Monday - Friday 8:00AM - 5:00PM

    4-month Contract (W2), Weekly Pay (40 hours/week)

    Pay Rate: $27/hr.

    Desired Start Date: 7/8/2024

    Calculated Hire is in search of a Business Execution Administrator II to support our Fortune 100 Financial Services client's Unclaimed Property team. You will be responsible for the following:

    Job Description:

    As a member of the Service Delivery team, the Business Execution Administrator will leverage tools and applications to research, resolve, and respond to customer inquiries, adhering to standards, processes and procedures. This role involves managing a case load in a case management system (Pega), responding to internal and external inquiries via written correspondence, reviewing and dispositioning incoming affidavits for completion to route for further processing, and printing and mailing physical correspondence when required.

    • Support implementation of initiatives related to operations and Business Execution across multiple lines of business.
    • Identify opportunities to improve processes and provide support to a variety of diverse support functions or operations.
    • Perform moderately complex cross organizational administrative, transactional, and operational tasks including policy or process changes, process improvements, and technology enhancement tasks.
    • Receive direction from supervisors.
    • Assist with the administration of Strategy and Execution programs, projects, or processes specific to the business.
    • Interact with colleagues of a specific line of business for the purpose of executing a variety of programs, services, and initiatives.

    Desired Qualifications:

    -Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking

    -Strong customer service experience with written communications

    -Prior experience in case load management

    -Excellent verbal, written, and interpersonal communication skills

    -Processing and performing thorough research to resolve internal or external inquiries

    -Ability to take on a high level of responsibility, initiative, and accountability

    -Experience working in an email production support environment

    -Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote) skills

    -Ability to navigate multiple applications, systems, and document types

    -Previous experience with HOGAN, PEGA, and OIB is a plus

    Other Desired Qualifications:

    -Ability to grasp business issues quickly, recommend solutions, and drive for resolutions

    -Prior experience with Unclaimed Property

    Preferred Industry Experience:

    -Previous financial services experience will be a big plus

    -Basic banking knowledge along with critical independent thinking skills will be ideal

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