Team Leader Customer Support Computer Hardware - Crossville, AL, United States - Blue Horizon Enterprises
Description
We are currently seeking employees for a permanent position with our client in Crossville, AL.Our client is an international provider of support services and has become a preferred partner for renowned hardware and software manufacturers in recent years.
The company employs several thousand employees worldwide in 30 branches. Their product portfolio includes a comprehensive range of customer support services, complemented by a comprehensive IT and service offering.Through innovation, expertise, and customer orientation, our client has established and expanded its position in the market over the years.
The employees play a crucial role in ensuring the company's growth through their high level of service orientation.We are looking for a motivated and personable individual to join our team as a Team Leader for Computer Hardware Customer Support.
Responsibilities:
- Managing a team of 15 to 20 employees, both operationally and disciplinarily
- Ensuring the smooth operation and strategic development of daily business within the agreedupon performance indicators (service level, availability, productivity)
- Acting as the operational contact for your client(s)
- Ensuring the smooth running of daily operations
- Being the point of contact for the team for any technical inquiries and process clarifications
- Handling customer conversations with complex content
- Preparing and conducting staff meetings and performance reviews
- Creating the staff deployment plan
- Monitoring forecast deviations per interval with explanations
- Preparing qualified reports for the management
- Organizing and conducting meetings and team briefings
Requirements:
- Professional experience in
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