-
Manager of Customer Success
2 weeks ago
DealerOn, Inc. Derwood, United StatesJob Description · Job DescriptionJob Description: · The Manager of Customer Success harmonizes relationship cultivation with a dedication to team growth, upselling products and services to enhance website performance, and adept problem-solving to guarantee an outstanding customer ...
-
Customer Success Manager II
3 days ago
DealerOn Rockville, United StatesJob Description: · The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSMs overall responsibility is to build, maintain and grow our customer relationships by being their website performance sp ...
-
Customer Success Manager II
4 days ago
DealerOn Rockville, United StatesJob Description: · The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSM's overall responsibility is to build, maintain and grow our customer relationships by being their website performance sp ...
-
Manager of Customer Success
1 week ago
DealerOn Rockville, United States Full timeJob Description: · The Manager of Customer Success harmonizes relationship cultivation with a dedication to team growth, upselling products and services to enhance website performance, and adept problem-solving to guarantee an outstanding customer experience. This multifaceted ro ...
-
Customer Success Manager II
3 weeks ago
DealerOn Rockville, United StatesJob Description: · The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSM's overall responsibility is to build, maintain and grow our customer relationships by being their website performance s ...
-
Customer Success Manager
2 weeks ago
Collage Group Bethesda, United StatesJob Description · Job DescriptionCustomer Success Manager · Location: Hybrid, 2 days/week in Bethesda, MD office · Overview: · Collage Group is the only cultural intelligence engine that fuses consumer, industry, and brand data to provide brands with insights on the why behind co ...
-
Customer Success Manager
3 weeks ago
Education Week Bethesda, United StatesEducation Week, a nonprofit media organization that provides news on K-12 American education, is seeking a Customer Success Manager to join its Marketing team. · Job Summary · The Customer Success Manager is ultimately responsible for enterprise customers' post-sale experience ...
-
Client Success Manager
2 weeks ago
GetWellNetwork, Inc. Bethesda, United StatesJob Description · Job DescriptionTitle: Client Success Manager · Reporting to: VP, Client Success · Location/Travel: This position is remote and will support clients in a designated region. An ability to travel up to 50% is required. · Opportunity: · The Client Success Manager (C ...
-
Customer Success Manager II
2 weeks ago
DealerOn Rockville, United States Full timeJob Description: · The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSM's overall responsibility is to build, maintain and grow our customer relationships by being their website performance sp ...
-
Customer Success Manager
4 weeks ago
SOSi Vienna, United StatesOverview · Customer Success Manager for Exovera will collaborate closely with platform users, customers, and potential customers to guarantee their success with our products. The Manager will ensure a seamless transition from pre-sales engagement to post-sale fulfillment. They wi ...
-
Customer Success Manager
1 week ago
LeaseAccelerator Reston, United StatesJob Summary · We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their prima ...
-
Customer Success Manager
3 weeks ago
SOS International LLC Vienna, United States**Overview** · Customer Success Manager for Exovera will collaborate closely with platform users, customers, and potential customers to guarantee their success with our products. The Manager will ensure a seamless transition from pre-sales engagement to post-sale fulfillment. The ...
-
Customer Success Manager
1 week ago
LeaseAccelerator Reston, United StatesJob Summary · We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their prim ...
-
Customer Success Manager
5 days ago
Airbus Reston, United StatesCustomer Success Manager (Super iPaaS) page is loaded · Customer Success Manager (Super iPaaS) · Apply · locations · Reston · Home Office USA · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · R4801 · Software AG simplifies the connected wo ...
-
Customer Success Manager
1 week ago
Tidalcyber Reston, United StatesSalary: $115,000-$150,000 annual base salary, plus performance-based cash bonus, incentive stock ownership, 401k, 100% paid premiums for medical, dental and vision, unlimited paid time off and other benefits. · About Tidal: Make Threat-Informed Defense a Reality · Tidal Cyber's m ...
-
Customer Success Manager
1 week ago
Software AG Reston, United StatesSoftware AG simplifies the connected world. Founded in 1969 it helps deliver the experiences that employees, partners and customers now expect. Its technology creates the digital backbone that integrates applications, devices, data and clouds; empowers streamlined processes; and ...
-
Customer Success Manager
1 week ago
PerformYard Arlington, United StatesReady to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your profe ...
-
Client Success Manager
4 weeks ago
K12 Insight Herndon, United StatesAbout Us & Why We're Hiring · K12 Insight helps school districts deliver superior customer service. We do this by offering the only all-in-one, SaaS enterprise-wide customer service and intelligence platform that was specifically designed for K-12 schools. Our product streamlines ...
-
Customer Success Manager
2 weeks ago
ClearPoint Strategy Arlington, United StatesThe Customer Success Manager (CSM) on the Relationship Management Team is responsible for all the activities related to helping our customers achieve their goals through the effective use of ClearPoint's strategy reporting software. The CSM will own and manage the success of a po ...
-
XM Success Manager
1 week ago
Qualtrics Reston, United StatesAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving ...
Customer Success Manager II - Rockville, United States - DealerOn
Description
Job Description:
The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSMs overall responsibility is to build, maintain and grow our customer relationships by being their website performance specialist. The CSM II will use their OEM, product, and industry knowledge to address proactive and reactive customer requests and issues . The CSM II is expected to be a hard-working team member with goals to improve overall customer retention, and support experience we provide our customers. This is a remote, mid-level position.
Essential Functions:
+ Manage customer accounts that compile of Ford, Lincoln, GM, groups, etc.
+ Provide monthly product review (MPR) reporting and optimization recommendations to improve all aspects of the customers websites, utilizing the Specific OEM (i.e., FORD/Lincoln) MPR Deck to ensure all Service level agreements (SLA) are met
+ Work with customers to analyze and review their digital performance in detail
+ Complete website edits, and troubleshoot various issues or concerns to ensure that response and resolution service levels are met
+ Ensure strategy and customers KPIs (key performance indicators) are communicated, understood, and implemented by cross-functional teams
+ Understand the customers business goals to anticipate future needs
+ Prioritize, triage, and communicate resolution on escalated customer issues and requests
+ Manage multiple accounts simultaneously, tracking the status of each project, and updating all stakeholders
+ Assist business leads in driving customer retention and identifying business growth opportunities
+ Work alongside support roles to assist with case management and ensure that response and resolution service agreement levels are met.
+ Complete various tasks assigned by leadership such as OEM project asks
+ Assist in updating and creating knowledge base articles for the team on a consistent basis
Required Skills/Experience:
+ Bachelors degree or equivalent experience
+ Google Analytics Certified
+ 2+ years of customer support or account management experience
+ 1+ years of previous DealerOn experience, working in a customer-facing role
+ Dependable, follows instructions and takes initiative to solve problems
+ Strong ability to work with cross-functional teams in a complex, always changing environment
+ Ability to react quickly and multi-task to meet changing department priorities
+ Ability to de-escalate customer concerns and provide the best resolution for both the customer and DealerOn
+ Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud
+ Ability to think critically and contribute to improving team processes
+ Capable of working effectively as part of a team, but also taking independent initiative
+ Ability to work various shifts including evenings and weekends
Preferred Skills/Experience:
+ Call or Contact center experience
+ Knowledge of SEO, SEM, JIRA, CRM (Customer Relationship Management), and Salesforce
+ 2+ years of DealerOn Experience
#LI-Remote
The salary range for this position is $45,200 - $84,200.
The maximum range shown represents your earning potential with DealerOn for the life time of the role.
The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions.
This is a remote position and is available in various US locations; however, it is not open to residents of
Alabama (AL), Alaska (AK), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Hawaii (HI), Idaho (ID), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Massachusetts (MA), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Dakota (ND), Oklahoma (OK), Rhode Island (RI), South Dakota (SD), Vermont (VT), Washington (WA), Wisconsin (WI), and Wyoming (WY).
About Us:
We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and its all due to the talented and diverse team weve been lucky enough to assemble.
Perks and Benefits:
Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:
+ Medical, dental and vision insurance
+ Company matched 401K plan
+ Flexible PTO + Sick Leave
+ 4 weeks paid Parental Leave
+ 8 Paid National Holidays
+ State of the art technology
+ Company-paid basic Life Insurance
+ Voluntary supplemental Life Insurance
+ Voluntary long-term/short-term disability insurance
+ Voluntary Pet Insurance
+ Optional Healthcare/Dependent Care FSA Account
DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).
Powered by JazzHR
