Office Clerk - Washington, United States - Exela Technologies

Exela Technologies
Exela Technologies
Verified Company
Washington, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Why Exela?
Help us revolutionize the way that business around the world gets done.

As a member of Team Exela, you'll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal:
To accelerate digital transformation.


A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution.

Exela's core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.


Job title:
Customer Service Associate 29284

Job Type:
Full time - Regular

Pay Rate :
$17.50

Time : 10am to 6pm

Hours per week: 35 hours

Location:
Washington, DC 20001

Benefits:

  • Medical, Dental, Vision coverage. 401K

Job Summary
We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.


Responsibilities

  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.
  • Create inventory, service, and supply orders and returns.
  • Document information in all logs and reports with keen attention to detail.
  • Follow up and escalate service and supply requests with 3RD party vendors on an ongoing basis.
  • Daily interaction with Customers, Service Technicians, Managers, and vendors.
  • Perform other tasks as assigned and participate in crosstraining
  • Adhere to all safety procedures

Skills

  • Ability to interface with enduser in a professional manner, sense of urgency
  • Excellent communication skills both verbal and written (telephone)
  • Ability to effectively work individually or in a team environment
  • Competency in performing multiple functional tasks
  • Ability to meet employer's attendance policy

Qualifications

  • High school diploma or equivalent (GED) preferred
  • Minimum of 1year customer service related experience
  • Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment

Physical requirements

  • Lifting up to 50 pounds
  • Standing for long periods of time
  • Significant walking
  • The pay rate for this position starts at $17.50hr; however, the base pay rate offered may vary depending on jobrelated knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered._

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.


Veterans


Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members.

Individuals will be considered no matter their military rank or specialty.


Pay Transparency Nondiscrimination Provision:


Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.


Pay:
From $17.50 per hour


Benefits:


  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • Monday to Friday

Education:


  • High school or equivalent (required)

Experience:

Site Representative: 2 years (required)
- maintaining and basic troubleshooting of printers, copiers: 1 year (required)


Work Location:
In person
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