Associate Program Analyst - Boston, United States - Massachusetts Bay Transportation Authority (MBTA)

Description

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Within Transit-Oriented Development and Innovative Delivery (TOD/ID), the Associate Program Analyst - TOD will primarily support the Transit-Oriented Development Group's research, policy and data-related projects and policy initiatives, providing analytical and project coordination support. The Associate Program Analyst - TOD will support the TOD Group in developing metrics that measure success for tracking progress toward transit-oriented development goals. The Associate Program Analyst - TOD will work on a variety of projects, utilizing data analysis skills, planning and policy knowledge, and project management and communication skills. The Associate Program Analyst - TOD will also support the following projects: development permitting review, metrics reporting, quarterly report coordination, and other projects as assigned.

• Manage the development and maintenance of TOD program GIS databases, including cross-department integration; ensure consistency in reporting and collection strategies.
• Support review and response to local and state permitting submissions.
• Perform a variety of analyses using Excel, GIS, and other tools to calculate and develop metrics.
• Develop written reports, PowerPoint presentations, and other communication materials including the development of executive-level and public-facing presentations, memos, and other materials to support the overall Transit-Oriented Development program team.
• Maintain knowledge of transit-oriented development best practices and support development of MBTA TOD guidelines.
• Support TOD project teams during the planning and design process.
• Undertake TOD policy research.
• Coordinate with MassDOT OTP, MBTA Capital Program Planning, Asset Management, Infrastructure Planning, and other departments as required.
• Assist with writing and proofreading proposals, reports, and other documents as required.
• Manage timelines, project milestones, and communications with internal and external partners.
• Work independently with direction from Managers and Directors.
• Undertake special projects for the Deputy Chief of TOD and the Chief of TOD/ID as required.
• Respond to each inquiry, whether from a customer, vendor, or coworker in a courteous and professional manner consistent with the Authority's "Driven by Customer Service" quality standard.
• Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Perform all other duties and projects that may be assigned.

• No direct reports.

• Bachelor's degree in urban planning, urban studies, political science, architecture, engineering, public policy/ administration, community development.
• Experience in policy, data analysis and GIS mapping
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, deadline-oriented environment, with multiple competing priorities/projects.
• Experience with MS Word, Excel, PowerPoint and GIS required.
• Experience writing and editing reports and policy documents.
• Ability to learn quickly, take direction, work independently, and use creative and collaborative approaches to resolve issues.
• Strong project management skills, including time management, organizational skills, and attention to detail.
• Strong communication (both verbal and written) and interpersonal skills.
• Experience with data or spatial analysis (for example with Excel, Tableau, SQL, ArcMap/ArcGIS Pro, Python, or R).

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.

• Understanding of TOD planning and policy.
• Background in transportation-related work.
• Understanding of local and state permitting processes.
• Experience with database management and data organization.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
  
• Ability to provide internal and external customers with courteous and professional experiences
  
• Ability to work effectively independently and as part of a team (or supervise, if required)
  
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
  
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
  
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
  
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
  
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service
  

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
   
2. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
   
3. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
   
4. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
   
5. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
   
6. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
   
7. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
   
8. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
   
9. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at (XXX) XXX-XXXX or
   
10. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit