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    Senior Collections Specialist - Los Angeles, United States - Insight Global

    Insight Global
    Insight Global Los Angeles, United States

    4 weeks ago

    Insight Global background
    Description


    Inform customers of a 'past due' balance by various means; including, second, third, and fourth notices, mass mailings, emails and phone calls.


    • Handle customer inquiries on outstanding invoices.
    • Researching any questions or disputes that the customer may have in order to determine the validity of the invoice.
    • Report to Manager and assist with the resolution of any issues with the field, dispatch or billing processes that are creating collection problems.
    • Prepare lien releases for customers in order to get paid
    • Process credits and adjustments for bad invoicing, scopes of work under warranty and other issues.
    • Prepare weekly credit agenda report for collection calls and weekly collections meetings.


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience
    -3-5 years of experience with customer service and commercial collections (with preference for contracting industry or commercial construction industry experience).

    • Knowledge of Word and Excel

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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