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    Housekeeping Inspector- Full Time - Norfolk, United States - Norfolk Waterside Marriott

    Norfolk Waterside Marriott
    Norfolk Waterside Marriott Norfolk, United States

    5 days ago

    Default job background
    Full time
    Description

    Job Description

    Job Description

    YOUR NEXT DESTINATION AWAITS

    Careers at Commonwealth Lodging

    Who we are:

    Top Notch Talent + World Class Hospitality

    We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

    We are a company with a culture that understands relationships and Team First We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission

    You'll love working for us because:

    The People. You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

    What you can expect from us:

    Access to your money before payday

    Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends Multiple incentive bonuses And much more

    How you will make an impact/Key responsibilities:

    POSITION OVERVIEW: The Housekeeping Inspector is responsible for inspecting the guestrooms and public areas to ensure that they meet standards of cleanliness, communicating needs or errors to Housekeeping staff. Inspect guestrooms for maintenance repairs. Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests. Communicate with alternate shift housekeepers of rooms to be cleaned and special requests. Complete all other duties assigned by supervisor.


    This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

    What you need to succeed/Core competencies:

    QUALIFICATIONS, EDUCATION & EXPERIENCE:

    • High School Graduate or General Education Degree (GED): or Work Equivalent
    • Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
    • Minimum of 2 years of experience as a Room Attendant
    • Prefer previous experience as Housekeeping Supervisor/Inspector
    • Good understanding of the English language.
    • Good communication skills both written and verbal.
    • Exert physical effort in lifting/transporting at least 25 pounds.
    • Push/pull carts and other equipment up to 125 pounds.
    • Endure various physical movements throughout the work areas.
    • Satisfactorily communicate with guests, management and co-workers to their understanding.
    • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
    • Knowledge of proper cleaning techniques, requirements and use of equipment
    • Knowledge of proper chemical handling
    • Must be able to reach above head and shoulder height to perform job duties.

    Responsibilities:

    • Be in proper uniform, with nametag.
    • Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
    • Communicate effectively with guests as well as team members
    • Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities
    • Be familiar with all local attractions/activities to respond to guest inquiries accurately.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Use all chemicals in accordance with OSHA regulations and hotel requirements.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
    • Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
    • Coordinate breaks for assigned staff.
    • Prepare and distribute assignment sheets to assigned staff and review priorities.
    • Assign designated guest room keys to assigned staff. Maintain accurate record of such and ensure security of keys.
    • Inspect supply levels of floor closets. Assign designated personnel to rectify any deficiencies.
    • Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
    • Inspect rooms cleaned by assigned Room Attendants, using designated checklist. Directly contact Room Attendant and relay any deficiencies to be corrected.
    • Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
    • Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
    • Conduct training of staff as assigned.
    • Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
    • Maintain guest confidentiality at all times.
    • Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
    • Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.

    This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.


    Work environment: Work environment -- Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.

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