Housekeeping Inspector- Full Time - Norfolk, United States - Norfolk Waterside Marriott

Norfolk Waterside Marriott

Verified Company

Norfolk, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Who we are:

Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First We value professionalism, integrity, and honesty as we work towards providing
world class hospitality.

We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission

You'll love working for us because:

The People.
You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with Core Values**:Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

What you can expect from us:

Access to your money before payday
Medical/Dental/Vision, 401K, Company paid short
- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends Multiple incentive bonuses And much more

How you will make an impact/Key responsibilities:

POSITION OVERVIEW:

The Housekeeping Inspector is responsible for inspecting the guestrooms and public areas to ensure that they meet standards of cleanliness, communicating needs or errors to Housekeeping staff.

Inspect guestrooms for maintenance repairs. Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests. Communicate with alternate shift housekeepers of rooms to be cleaned and special requests. Complete all other duties assigned by supervisor.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

What you need to succeed/Core competencies:

QUALIFICATIONS, EDUCATION & EXPERIENCE:

High School Graduate or General Education Degree (GED): or Work Equivalent
Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
Minimum of 2 years of experience as a Room Attendant
Prefer previous experience as Housekeeping Supervisor/Inspector
Good understanding of the English language.
Good communication skills both written and verbal.
Exert physical effort in lifting/transporting at least 25 pounds.
Push/pull carts and other equipment up to 125 pounds.
Endure various physical movements throughout the work areas.
Satisfactorily communicate with guests, management and coworkers to their understanding.
Must be able to stand and exert wellpaced mobility for up to 8hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
Knowledge of proper cleaning techniques, requirements and use of equipment
Knowledge of proper chemical handling
Must be able to reach above head and shoulder height to perform job duties.

Responsibilities:

Be in proper uniform, with nametag.
Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
Communicate effectively with guests as well as team members
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities
Be familiar with all local attractions/activities to respond to guest inquiries accurately.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Verify room status on A.M. report; report discrepant rooms; prioritize and update status of checkout rooms.
Coordinate breaks for assigned staff.
Prepare and distribute assignment sheets to assigned staff and review priorities.
Assign designated guest room keys to assigned staff. Maintain accurate record of such and ensure security of keys.
Inspect supply levels of floor closets. Assign designated personnel to rectify any deficiencies.
Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
Inspect rooms cleaned by assigned Room Attendants, using designated checklist. Directly contact Room Attendant and relay any deficiencies to be corrected.
Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
Inspect public areas/bathrooms, fitness center, poo