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    customer relations specialist - Hattiesburg, United States - Forrest General Hospital

    Forrest General Hospital
    Forrest General Hospital Hattiesburg, United States

    3 weeks ago

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    Description


    JOB SUMMARYReports to the Human Resources Employment Manager & coordinates the applicant intake and reception duties for Human Resources (HR).

    Partners with and serves as a backup to the HR Specialist and in that role is responsible and accountable to efficiently coordinate all aspects of new hire and non-employee processing according to federal, state and Forrest Health guidelines.


    Performance Expectations:


    Assist customers who visit the HR lobby as needed with making an application for employment, troubleshooting computer issues, administering pre-employment assessments to tests as needed.

    Answer incoming calls and direct the call to the appropriate person. Efficiently route inquiries to the appropriate person for resolution. Determine purpose by asking follow-up questions to determine the appropriate resource. Open, close, and maintain the lobby daily. Responsible for all employment verification inquiries. Coordinates supply orders and invoice payment through LAWSON. Responsible for scanning new hire files and other various HR documents to employee files.
    Assists with preparing new hire & non-employee files for onboarding appointments. Assists with processing new hires for onboarding. Assists with creating and distributing badges appropriately.
    Responsible for entering E-Verify for new hires each week.
    Responsible for maintaining I-9 records for current and terminated employees. Ensures that new hire information is accurate in LAWSON.Distributes all incoming mail and faxes. Perform a variety of clerical functions as assigned.
    Maintains strict confidentiality for all department and hospital information as appropriate.
    Exercises a high degree of tact, poise, and patience.

    Demonstrate knowledge and skills to appropriately communicate and interact with all customers/visitors of all age groups while being sensitive to their cultural and religious beliefs.


    QualificationsEducation/Skills:
    High school diploma or equivalent is required. Higher education preferred. Typing speed of thirty-five WPM is required. Computer literacy required. Must be proficient with Microsoft Suites, including Outlook.


    Work Experience:
    A minimum of one year of customer service/receptionist experience is required.

    Mental DemandsMust be courteous, diplomatic, & cooperative while working with all customers (including applicants, employees, hiring managers, peers and manager) and use tact, patience & understanding in communicating with them.

    Considerable initiative, judgment, & decision-making skills are required. Must have the ability to communicate on all levels & possess a sincere interest in helping people. Abilities need to be flexible to accommodate the variety of tasks associated with HR Operations. Must practice good guest relations at all times.
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